Business support

Monitoring active calls waiting in a queue

After you’ve selected the queues you want to monitor, you can view and track active (realtime) calls waiting in a queue from the Queued Calls pane in the Contact Center Supervisor Client. 

To select the queues you want to monitor:
 

  1. Sign in to the Contact Center Supervisor Client.
  1. To see all active calls currently waiting in a queue, from the Queued Calls pane, click the green arrow pointing up next to the queue's name.

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