Business support

Sorting calls in your monitored queues

From the Contact Center Supervisor Client, you can sort calls in the queues you monitor by the longest wait or the longest wait by priority. You can also group the calls by priority if you want to keep up-to-date on a specific group of callers.

To sort calls in your monitored queues:

  1. From the Queued Calls pane’s header bar, click Options (the wrench and screwdriver icon).
  1. From the Options list, select Sort.
  1. From the Sort list, select the sorting option:

    • Longest wait.

    • Longest wait in priority.

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