Business support

Turning Call Forwarding Always on and off

Use the Call Forwarding Always feature to forward calls made directly to your private line to another phone number. It won't change your ACD status and you'll continue to get calls that come from the queue (if you're available). By default, the feature is turned on. When the feature is turned on, all incoming calls ringing to your private line go to a phone number that you specify.

To turn Call Forwarding Always on:
 

  1. Sign in to the Contact Center Client.  
  1. From the Contact Center Client's main page, on the top right menu, click Settings.

    The General Settings page opens.

  2. Click the Services tab.

    The Services Settings page opens, showing your active and inactive services.

  3. Under Inactive, click Call Forwarding Always.
  1. In the Service Settings section, select the checkbox next to Active.

  2. If you want a reminder that Call Forwarding  is on, select the checkbox next to Ring Splash.

  3. In the Forward To field, type the phone number you want to forward calls to.

  4. Click Save.

    Call Forwarding Always is now listed under Active.

To turn off Call Forwarding Always:
 

  1. From the Contact Center Client's main page, on the top right menu, click Settings.

    The General Settings page opens.

  2. Click the Services tab.

    The Services Settings page opens, showing your active and inactive services.
  1. Under Active, click Call Forwarding Always.

  2. Under Service Settings, deselect the checkbox next to Active.

  3. Deselect the checkbox next to Ring Splash.

  4. Click Save.

    Call Forwarding Always is turned off. Contact Center lists the feature under Inactive.

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