Business support

Turning Call Waiting on and off

If your organization’s administrator has programmed the Contact Center Client with the Call Waiting feature, you can turn the feature on and off depending on your needs. When the feature is turned on, you can put a call on hold and take a second call. If the feature is turned off and you’re on a call, additional callers will go to your voicemail.

Note: By default, Call Waiting is turned on. We highly recommend that you keep the feature turned on.

To turn on Call Waiting:
 

  1. Sign in to the Contact Center Client.

  2. From the Call Console header bar, click the Call Waiting icon (a handset with a blue timer).

    The Call Waiting icon shows a blue square around it.

To turn Call Waiting off:
 

  1. On the Call Console header bar, click the Call Waiting icon (a handset with a blue timer icon with a blue square around it).

    The Call Waiting icon no longer shows a blue square around it. Call Waiting is turned off.

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