Business support

Turning Call Waiting on and off

If your organization’s administrator has programmed the Contact Center Client with the Call Waiting feature, you can turn it on and off as needed. When the feature is on, you can put a call on hold and take a second call. If the feature is off and you’re on a call, additional callers will go to your voicemail.

Note: By default, call waiting is turned on. We recommend that you keep the feature turned on.

Turn Call Waiting on

To put a call on hold and take a second call, you'll need to turn the feature on.

To turn Call Waiting on:

  1. Sign in to the Contact Center Client.

  2. From the Call Console header bar, click the Call Waiting icon (a handset with a blue timer).

    The Call Waiting icon shows a blue square around it.

Turn Call Waiting off

When you're on the phone and you want an incoming call to go to voicemail, you'll need to turn the feature off.

To turn Call Waiting off:

  1. On the Call Console header bar, click Call Waiting (the handset with a blue timer with a blue square around it icon).

    The Call Waiting icon no longer shows a blue square around it and the feature is turned off.

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