Business Support

Configuring your IP phone for VoIP service

If you're purchasing phones from another vendor (BYOD/bring your own device), use the following instructions to configure your phone for CenturyLink® VoIP service. If DHCP (dynamic host configuration protocol) option services are provided for your voice VLAN, you don’t need to manually configure your IP phones.

To manually configure your IP phone, do the following:

  1. Press MENU button.

  2. Press 3 for Settings.

  3. Press 2 for Advanced.

  4. Enter 456 or 235711 for the password then press ENTER.

    Note: If neither of the passwords listed above work, please contact your previous service provider, or the company you purchased the device(s) from, for the password.

  5. Press 1 for Admin Settings.

  6. Press 1 for Network Configuration.

  7. Highlight the “....” next to Provisioning Server and press SELECT.

  8. Arrow down and make sure HTTP is selected under Server Type.

  9. Under Server Address, enter xsp.ctlvoice.com/dms/PolyTemplate (the address is case-sensitive).

  10. Press the BACK button.

  11. Select SAVE and REBOOT.