Business Support

Verifying and configuring the VLAN setting on your phone

When you move your phone to or from your office, you will most likely need to change the VLAN settings. The best indication of this is receiving a URL error on the phone after bootup.

To verify the VLAN setting of your VoIP phone:

  1. Press MENU (depending on your phone, this will be a button or a soft key).

  2. Select Settings (press 3).

  3. Select Advanced (press 2).

  4. For the password, type 456 or 235711, then press ENTER.

  5. Select Admin Settings (press 1).

  6. Select Network Configuration (press 1).

  7. Use the arrow keys to highlight the .... (next to Ethernet), then press SELECT.

  8. Use the arrow keys to highlight the .... (next to VLAN) and press SELECT.

  9. Press EDIT, then type the VLAN ID:

    • If you're using the phone in the office, type 10.
    • If you're using the phone at home,  remove the VLAN ID.

  10. Press OK, press BACK, then press BACK again.

  11. To save the new configuration, press SELECT.

  12. Press BACK.

  13. To reboot your phone, press 3, then press YES.