Business Support

Changing the index number for a favorite (VVX 300/400 series)

Remember that favorites with the lowest index numbers will appear on your display on vacant keys and will also appear at the top of your favorites list. As the contacts you call most change, you can update your favorites list to reorder your contacts.

One of the most important things to know is that an index number cannot be reused if already assigned. To swap the order of two existing favorites, one of them will have to be temporarily assigned to an available index number so the other contact can be assigned their index number. Follow these steps to edit the index number field:

  1. Press and hold down a favorite button and press the Edit soft key.

  2. Use the down navigation key to locate the Favorites Index (which displays the current index number).

  3. Press the << soft key to delete the index number.

  4. On the keypad enter the new index number.

  5. Press the Save soft key.

Option 2 for changing the index number

  1. Press the up navigation key to open your entire favorites list.

  2. Press the up and down navigation keys to locate your contact.

  3. With your contact selected, press the Info soft key then press the Edit soft key.

  4. Use the down navigation key to locate the Favorites Index (which displays the current index number).

  5. Press the << soft key to delete the index number.

  6. On the keypad enter the new index number.

  7. Press the Save soft key.

Review additional information on how to navigate your phone.

Review quick reference guides specific to your VVX 300 series or VVX 400 series phone. Learn how additional features work by viewing our training videos.