Business support

Conference calling (VVX 3xx/4xx series)

The conference calling feature is useful when you're on a call and need to add another person to it. To begin the conference call, you must be on a call. (It doesn't matter if you initiated the call or if you received the call.)

Note: You cannot remove callers from your conference call after they're added. If a person is no longer needed, the caller must hang up. If you need to continue the call after the person has left the call, as a best-practice, you should disconnect from the current call and start the conference process again. 

Starting a conference call

You can conference up to 16 people on your phone (including yourself).

To add people to a call in progress:

  1. Press the Confrnc soft key (you may need to press the More soft key to access the Confrnc soft key), which places your existing caller on hold.

  2. When you receive an interrupted dial tone, use the keypad to enter the extension or 10-digit number for the person you want to add.

  3. When the person answers, announce they're being added to the call.

  4. To add the person, press the Confrnc soft key.

  5. To add additional people, repeat this process.

Canceling a conference call

If the person you're adding cannot join the conference call or rolls to voicemail, and need to cancel the call:

  1. Press the Cancel soft key.

    This returns you to your active conference call with anyone you previously added.

  2. Continue your call or repeat the process above to add additional people.

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