Business Support

Forwarding calls (VVX 3xx/4xx series)

Will you be working in a conference room and still want to answer your calls? Are you going to be away from the office and need your calls to ring to another person or your mobile device? Call forwarding allows you to do this.

Forwarding calls while the phone is ringing

If your phone is ringing and you want to direct the call to someone else, you can redirect the call without first speaking to the caller.

  1. While the phone is ringing, press the Forward soft key.

  2. Enter the number you want to forward the call to.

  3. Press the Forward soft key.

Forwarding all calls to another number/person

You can set up your phone to forward all calls to another number, even if the Do Not Disturb feature is enabled.

  1. Press the Forward soft key.
  1. If your phone has multiple lines, select the line you want to forward.

  2. Select the forwarding option from the Forwarding Type screen:

    • Always: to forward all incoming calls.

    • No Answer: to forward all unanswered incoming calls. If you select this option, you must specify the number of rings. (We recommend using 2.)

    • Busy: to forward calls that arrive while you’re already in a call.

  3. Enter the number you want to forward calls to, then press the Enable soft key.
    The forwarding number displays in the status bar at the top of the phone screen. If the phone is idle, the forwarding icon also above the forwarded line key.

Disabling call forwarding

When you no longer need to forward your calls, you must disable the call forwarding to resume normal calling.

  1. Press the Forward soft key.

  2. If your phone has multiple lines, select the line for which you wish to disable forwarding.

  3. Select the forwarding option from the Forwarding Type screen.

  4. Press the Disable soft key.

Did you know?  When Forwarding is enabled, all incoming calls ring to the defined number.  If the call is not answered, the caller rolls to voicemail for that device.  Once Forwarding is disabled, calls resume ringing to your desk phone.

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