Business Support

Forwarding calls (VVX 3xx/4xx series)

With call forwarding you can be working away from your desk and still answer calls by having them forwarded to another phone.

Forwarding calls while the phone is ringing

f your phone is ringing and you want to direct the call to someone else, you can redirect the call without answering it.

To forward calls while the phone is ringing:
 

  1. Press the Forward soft key.

  2. Enter the number you want to forward the call to.

  3. Press the Forward soft key.

Forwarding all calls to another number/person

You can set up your phone to forward all calls to another number, even if the do not disturb feature is on.

To forward calls to another number:
 

  1. Press the Forward soft key.

  2. If your phone has multiple lines, select the line you want to forward.

  3. Select the forwarding option from the forwarding type screen:

    • always—to forward all incoming calls

    • no answer—forward all unanswered incoming calls and specify the number of rings (we recommend three)

    • busy—forward incoming calls if your line is busy
       
  4. Enter the number you want to forward calls to, then press the Enable soft key.

    The forwarding number displays in the status bar at the top of the phone screen. If the phone is idle, the forwarding icon also appears as a green arrow pointing to your extension.

Disabling call forwarding

When you no longer need to forward your calls, disable call forwarding to resume normal calling.

To disable call forwarding:       

  1. Press the Forward soft key.

  2. If your phone has multiple lines, select the line you want to disable forwarding.

  3. Select the forwarding option from the forwarding type screen.

  4. Press the Disable soft key.

Did you know?  When forwarding is enabled, all incoming calls ring to the specified number. If the call is not answered, the caller is sent to the phone's voicemail. After forwarding is disabled, calls resume ringing to your desk phone.

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