Business Support

Managing busy lamp fields (VVX 300/400 series)

Are there individuals in your office that you call often, and also need to manage their calls? If you need to answer or manage calls for other individuals in your office, you can program them as a busy lamp field. Busy lamp field keys allow you to answer, dial the extension and monitor. In addition, they can be used while transferring calls and conferencing.

What does a busy lamp field appearance look like?

A typical phone design provides you with one or two private lines. Your private lines are identified by the phone icon and your extension. Line keys programmed as busy lamp fields are identified by a silhouette icon.

Answering a busy lamp field

Busy lamp fields have similar, but more powerful functionality, than shared call appearances. When you answer a shared call appearance, you are answering a call on another person's line, which can then be placed on hold and resumed on that person’s phone. When you answer a busy lamp field, you are pulling the call to your primary line, so it cannot be placed on hold or resumed on the owner's phone. If the owner needs to resume the call, you must transfer the call to them.

  1. To answer an incoming call for a busy lamp field, press the pickup soft key or press the button next to the ringing line key.

    Either method pulls that caller from the busy lamp field key and places it on your primary line key.

  2. If the caller needs to speak to the party they dialed, you must transfer them to that individual; the call cannot be placed on hold or picked up at the primary phone.

Ways to use a busy lamp field key

In addition to answering and monitoring from a busy lamp field, you can use those keys in multiple ways:

  • Monitor: view if a line is in use or idle.

  • Dial: press a busy lamp field key to dial that individual.

  • Transfer: use the busy lamp field key in the transfer process instead of manually dialing the extension.

  • Conference: use the busy lamp field in the conference process instead of manually dialing the extension.

Review additional information on how to navigate your phone.

Review quick reference guides specific to your VVX 300 series or VVX 400 series phone. Learn how additional features work by viewing our training videos.