Are there individuals in your office that you call often, and also need to manage their calls? If you need to answer or manage calls for other individuals in your office, you can program them as a busy lamp field. Busy lamp field keys allow you to answer, dial the extension and monitor. In addition, they can be used while transferring calls and conferencing.
A typical phone design provides you with one or two private lines. Your private lines are identified by the handset icon and your extension. Line keys programmed as busy lamp fields are identified by a silhouette icon (gray on a VVX 3xx and blue on a VVX 4xx).
Busy lamp fields have similar, but more powerful functionality, than shared call appearances. When you answer a shared call appearance, you are answering the call that person's line, which can then be placed on hold and resumed on their phone. When you answer a busy lamp field, you're pulling their call to your primary line, so it cannot be placed on hold or resumed on the owner's phone. If the owner needs to resume the call, you must transfer the call to them following the transfer process.
In addition to answering and monitoring busy lamp field keys, you can use those keys in other ways: