Shared call appearances let you see when someone else is on the phone, provide call coverage, and answer another person’s line. Shared call appearances are commonly called line appearances or shared lines. When you make a call from a shared call appearance, the caller ID will be from the monitored line and not your caller ID.
Shared call appearances are programmed line keys that are identifed by a shadowed handset/check mark icon with the monitored person’s extension next to it. Shared call appearance line keys typically fall below your two private lines on the phone display and may also show up on the keys to the right side of your display.
Shared call appearance lines can ring on your phone or you can set them to silent. If you cover calls for multiple people within your organization, each line can have its own unique ring to help distinguish between incoming calls.
To answer a call on a shared line do one of the following:
There are two ways to manage active and held calls.
To manage multiple calls the easiest way:
To manage multiple calls the second way:
The owner of the shared line can also resume the call on hold.
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