Do you need to see when someone else is on their phone? Do you need to provide call coverage and answer another person's line? Your phone supports a feature referred to as shared call appearances. This feature may be more commonly called a line appearance or shared line. If you draw dial tone from a shared call appearance and make a call, the party at the far end will see the caller ID of that line, not your caller ID.
A standard or typical phone design would provide you with one or two incoming line keys. Those keys are identified by your extension. Any shared call appearances you have will generally follow below your personal extensions, and will overflow to the keys on the right side of your display. Shared call appearances are identified by a phone (or shadowed phone) icon.
Shared call appearances can audibly ring on your phone or you can set their ring type to silent. These settings can be changed directly from your phone. For example, if you provide call coverage for multiple people within your organization, each line can have its a unique ring type to help you distinguish incoming calls.
There are two ways to manage active and held calls. Let's start with the easiest way:
Here's another way to manage multiple calls:
Did you know? Remember, these devices do not have touch screens. To use the soft keys, press the physical button below the soft key at the bottom of the screen.