Business Support

Monitoring busy lamp fields (VVX 3xx/4xx series)

If you cover calls for other people in your office and have busy lamp fields programmed on your phone, you can see if a person is on a call based on the status icon next to their busy lamp field line.

Monitor the activities of the busy lamp field line by looking at the silhouette icon next to the extension number:

  • silhouette icon only (no circle)—the monitored line is not in use (idle).

  • silhouette icon with a red circle with a white line through it—the monitored line is in use (on a call).

Did you know? If you want to compare the differences between shared call appearances with busy lamp fields, use this chart for a quick comparison of these features. You can also learn how to manage your busy lamp field line keys with this article.

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