Business Support

Navigating around your phone (VVX 300/400 series)

Line keys

Line keys on your device can be programmed and used for a variety of purposes. The VVX 300 has 6 programmable line keys, the VVX 400 has 12 programmable line keys. A standard configuration includes two primary line keys, basically line 1 and line 2. The remaining keys can be programmed as shared call appearances, busy lamp fields or favorites.

Line keys are the physical buttons to the left and right of the display. Visually identify what is programmed on each line key by the icon associated to it:

Soft keys

The buttons at the bottom of your display are referred to as soft keys because they change based on the status of your phone and the features you access. Pay attention to these buttons as you make/handle calls or use advanced features—their labels and purpose continually change. The VVX 300 and VVX400 phones are not touch screens, so to use soft key functionality, press the physical button below the display.

Often you will see a More soft key at the far right of your display. Pressing this button introduces you to more pages with additional features. The More key can be pressed while on an active call, and at times will be necessary. This action will not disconnect your call.

Typical soft keys while your phone is idle (on-hook):

  • Callers: displays the call lists screen showing up to the most recent 100 calls: received, placed and missed.

  • Pull: moves an active call from your anywhere device to your desktop handset.

  • DND (do not disturb): sends callers directly to voicemail.

  • Retrieve: retrieves a parked call to your device.

Typical soft keys while you are on an active call (off-hook):

  • Hold: places your caller on hold.

  • End Call: disconnects you from your call.

  • Transfer: send your caller to another party.

  • Confrnc: conference up to 16 people, including yourself.

  • More: navigate between pages.

  • To Vmail: transfers your caller directly to voicemail.

Transfer button

Use the Transfer button to send your caller to another individual or number. Calls can be transferred internally or externally. In addition to the physical Transfer button, you will also have access to a transfer soft key during active calls. Both options work interchangeably and which you choose to use is personal preference. Your default transfer type is typically consultative, but you can change the default to blind if you don't typically announce callers. Regardless of which default transfer type your device is set to, you can change it based on your needs and the method of transferring you do most often.

Voicemail button

Press the voicemail button to access and log into voicemail. After pressing the button, press the Connect soft key. When prompted, enter your passcode. Once you are logged in, you can listen to messages and manage mailbox features.

Hold button

Pressing this button places your caller on hold. As with transfer, while on an active call, you will have access to the Hold soft key. Again, both are interchangeable and the option you choose is personal preference. A blinking red line key is your indication that a line is on hold. To resume the call, press the blinking line key.

Home button

In addition to physical buttons and soft keys, you have access to more options by pressing the Home button. Pressing this button brings you to the home view. Navigate through your full list of options by using the up, down, left and right navigation keys. Once you land on the option you wish to engage, press the select button in the center of the navigation key.

As you navigate deeper into advanced options, pressing the Home button returns you to your line view screen.

Typical home view options include (these options may vary on your device):

  • New Call: place a call or dial from your recent calls list.

  • Messages: your access to voicemail.

  • Directories: access to contact directory and recent calls list.

  • Forward: send calls to another person or number.

  • DND: send callers directly to voicemail.

  • Settings: change various settings options such as ring tones, date/time formatting, etc.

  • Applications: allows you to link to a predetermined browser.

Navigation keys

Navigation keys are similar to using a joy stick. Pressing the up, down, left and right keys maneuver through screens, lists, settings, and more. The round button in the center of the navigation key is the select key. Also think of this button as an "enter" key.

Headset button

If you have a headset connected to your phone, this button allows you to make and answer calls using your headset. Your headset must be connected using the headset jack on the back of the phone. Simply press the Headset button to make or answer calls. The Headset button glows green during an active call. To disconnect your call, press the Headset button.

Handsfree button (speaker phone)

Press the Handsfree button to make and answer incoming calls. Handsfree is the same as speaker phone. The Handsfree button glows green during an active. To disconnect your call, press the Handsfree button.

Mute button

Microphones on the VVX300 and VVX400 handsets are very sensitive! We recommend that you mute your phone when you're not speaking or when speaking to someone not on the call. The Mute button glows red when activated. To deactivate mute and return to your call press the Mute button again.

Volume button

The Volume button is located below the keypad. Press this button to increase or decrease the volume for the handset, headset, speaker, or ringer.

Review quick reference guides specific to your VVX 30x series or VVX 40x series phone. Learn how additional features work by viewing our training videos.