Business support

Conference calling on your phone (VVX 50x/60x series)

The conference calling feature is useful when you're on a call and need to add another person to it. To begin the conference call, you must be on a call. (It doesn't matter if you initiated the call or if you received the call.)

Note: You cannot remove callers from your conference call after they're added. If a person is no longer needed, the caller must hang up. If you need to continue the call after the person has left the call, as a best-practice, you should disconnect from the current call and start the conference process again. 

Starting a conference call

You can conference up to 16 people on your phone (including yourself).

To add people to a call in progress:

  1. Tap the Confrnc soft key, which places your existing caller on hold (you may need to tap the More soft key to access the Confrnc soft key).

  2. When you receive an interrupted dial tone, use the keypad to enter the extension or 10-digit number for the person you want to add.

  3. When the person answers, announce they're being added to the call.

  4. To add the person, tap the Confrnc soft key.

  5. To add additional people, repeat this process.

Canceling adding a person to a conference call  

If you need to cancel the call because the person you're adding cannot join the conference call or the call rolls to voicemail:

  1. Tap the Cancel soft key.

    You return to your call, which will include everyone previously added.

  2. Continue your call or repeat the process above to add additional people.

Explore your phone

Watch phone videos

Quick reference guide