Shared call appearances let you see when someone else is on the phone, provide call coverage, and answer another person’s line. Shared call appearances are commonly called line appearances or shared lines. When you make a call from a shared call appearance, the caller ID will be from the monitored line and not your caller ID.
Shared call appearances are programmed line keys that you can identify by looking for a shadowed handset/checkmark icon with the monitored person’s extension next to it. Shared call appearance line keys typically fall below your two private lines on the phone display.
Shared call appearance lines can audibly ring on your phone or you can set them to silent. If you cover calls for multiple people within your organization, each line can have its own unique ring to help distinguish between incoming calls.
To answer a call on a shared line do one of the following:
The button for a line key on hold blinks red, while an active line is solid green. There are two ways to manage active and held calls.