Use the transfer to voicemail feature to send callers directly to voicemail so they can leave a message. When you transfer a call directly to voicemail, the phone will not ring. If you transfer callers directly to voicemail, they can also press 0 to speak to another person (known as zero out) if the phone is programmed with an escape to operator option.
To transfer a caller directly to voicemail with a call in progress:
The caller goes directly to voicemail and can leave a voicemail message.
If you enter an incorrect number, you can either cancel the transfer process or correct the number prior to releasing the call.
To cancel transfer to voicemail:
To correct the transfer to number: