There are two ways to transfer a caller: cold (blind) and warm (consultative). If you want to transfer a caller without making an announcement, use the blind transfer way. You can transfer calls that are active, on hold, or ringing on your phone. You can manually dial the number of the person you want to transfer the call to or click on a contact in your directory.
To blind transfer a call using a directory:
Note: You can also do the following: