Business Support

VoIP Contact Center

Supervisor Client & Agent Client

CenturyLink® Contact Center Supervisor Client and Agent Client, are carrier-class, communications management products for contact center (call center) agents and supervisors assigned to Contact Center licenses. Contact Center licenses offer many benefits to supervisors and agents:
 

  • efficient call handing and automatic call distribution (ACD) state management by agents
  • integration of online enterprise directories for click-to-dial compatibility
  • real-time monitoring of agent and queue activity by supervisors
  • historical reporting of agent and queue activity by supervisors
Supervisor Client
Agent Client

Contact Center Supervisor Client videos

Contact Center Agent Client videos


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