Next-level technology for evolving public safety

Power modern emergency call services and mission-critical continuity on an adaptive, resilient and high-performance network.

Digital-ready solutions for modern safety requests

Give residents the ability to contact 9-1-1 anytime, virtually anywhere from most devices with IP-based Public Service Answering Point (PSAP) solutions designed using industry standards.

Flexible bandwidth

Overcome PSAP bandwidth limitations and deploy services quickly with a hybrid SD-WAN infrastructure that supports diverse and redundant MPLS circuits.

Enhanced situational awareness

Empower first responders with vital details about the emergency (location, other teams, closest hospitals, etc.) integrated from multiple sources, including social media.

Precise locations

Find out where mobile emergency callers are located with our Next Generation Core Services (NGCS), which collects geolocation info from wireless providers.


Managed cloud solutions for agile 9-1-1 response
Deliver efficient and affordable emergency communications when you migrate on-premises call management services to a scalable, cloud-based solution.

Pricing visibility

Budget your operating expenses effectively with a per-seat monthly subscription plan.

Flexible deployment

Minimize CapEx with a simple, standalone equipment upgrade or deploy within a larger next-generation platform.

Seamless transitions

Support legacy environments, core technology and major call handling platforms during migration with a multitenant solution.

Streamlined delivery

Procure advanced hardware, software and services, and get installation and training from a single network partner.

End-to-end support

Rely on real-time remote monitoring, maintenance, upgrades and repairs for the life of your service arrangement.

Secure connections

Protect your data with a managed solution hosted over a dedicated virtual private network (VPN).


Get advanced tools for rapid emergency response

9-1-1 NET

Access a current digital copy of the 9-1-1 subscriber’s Master Street Address Guide, which can be easily updated and quickly confirmed.

Emergency Transport Backup

When dedicated 9-1-1 lines fail, rely on a backup system that routes emergency calls through alternate transport paths, including the public switched telephone network (PSTN) and wireless.

Private Switch/Automatic Location Identification

Locate an emergency caller by identifying the phone system in a company or large building, or the phone extension on a private switch.

Customer Premises Equipment Public Safety Solutions

Build a hosted, in-house or hybrid PSAP with exceptional database accuracy and detail using state-of-the-art networking, hardware, software, service and database maintenance solutions.

Questions about Next Generation 9-1-1 Services?
Schedule a free consultation with a voice specialist to discuss the best solution for your business.
Transformation expertise you can rely on

Discover how CenturyLink can help your organization navigate the next generation of 9-1-1 technology and protocols.

History of migration success

A long-standing track record of deploying hybrid solutions that support legacy equipment while incrementally upgrading to the cloud.

Single-source provider

All the hardware and database maintenance services you need, delivered through strategic alliances with recognized leaders in public safety technology.

Critical IT experience

The expertise to deliver IP-based PSAP solutions to handle today’s emergency communications, including text, image, video and data transmissions.

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