A virtual routing operation using your existing Cisco ICM premises system.
Distribute calls effectively between multiple locations, decrease your contact-center costs and create a faster, more effective calling experience for your customers.
CenturyLink IPR is a network-hosted, pre-route application that connects to premises Cisco ICM. The premises ICM receives data from each premises telephony solution through peripheral gateways. CenturyLink IPR is connected to the customer ICM via TCP/IP allowing availability information to be shared between the two applications. Inbound CenturyLink Toll Free calls are briefly intercepted at the network central office and are provided routing instructions by CenturyLink IPR. When the routing instructions are delivered to the network central office, the call is diverted directly to the appropriate location or group. Information is passed back to the premises ICM detailing the call completion. Call statistics are shared with the premises-ICM system for real-time and historical reporting.