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Hybrid IT and Cloud
Voice and Unified Communications
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Get voice options for the unique ways you work.
With an efficient mix of time-tested voice services with updated features, we give you a wide range of options. Choose standard telephone services or comprehensive unified communications systems that integrate voice, video and data applications over the same connection. Or go for a hybrid solution that gives you the best of both worlds.
Do business, uninterrupted.
Every customer interaction is a chance to strengthen the relationship. And when people need to reach you, your voice services have to work. No exceptions. CenturyLink has 30+ years of matchless reliability in voice services and business continuity—with virtually 100% dial-tone availability and superior voice quality.
Reduce the costs of great communication.
A traditional voice solution from CenturyLink can help you reduce costs. It has no incremental capital expenditure, and it typically works with the equipment you already have. What’s more, with a relatively simple equipment upgrade, you can extend the life of your existing network by years. When looking for a voice service provider, CenturyLink has your business covered.
Questions about Local Services? Chat with an Expert.
Schedule a free consultation with a Local Services specialist to discuss the best solutions for your business.
Your business voice needs evolve as you grow. And at CenturyLink, we have the features and capabilities you need today, as well as the advanced technology that will form the foundation of tomorrow’s voice services. It goes way beyond standard telephone calls—our services keep you accessible and in touch with customers and suppliers; enable emergency response; and facilitate company communications through a common employee interface.
We also help you improve efficiency and work more productively with unified communications features such as our cloud-based, Hosted VoIP or our premises-based IQ SIP Trunk.
Our comprehensive Local Voice Services include:
Local Business Phone Service
Each CenturyLink® Choice Business package includes a local line, unlimited local calling and lots of valuable call feature options. You can also choose from a variety of payment plans, including month-to-month, 12-month, 24-month and 36-month term pricing.
Choose from the following business line features:
* Not included in the Business Prime package. Business Prime members can purchase Business Voicemail separately at a discounted rate.
Connect easily and cost-effectively with partners, customers and coworkers anywhere in the world. With CenturyLink Worldcard, you use a single, toll-free access number to place long-distance calls from domestic and international locations. Flexible billing options include flat rates and CenturyLink® Total Advantage rates.
PRS is a switched-trunk service that integrates voice, video and data applications simultaneously over the same connection. It combines 23 circuit-switched voice and data channels offering bandwidth up to 1.544 Mbps with one channel used for call setup, signaling and network control. This seamless communication system speeds and smoothes the flow of information without the expense of dedicated lines, modems or special cabling.
CenturyLink® Basic Rate Interface (BRI) Single Line Service enables reliable data communications without the expense of dedicated lines, modems and cabling while accelerating both voice and data far beyond the speed of standard telephone lines. Multiple communications can share a single line simultaneously, including voice, video and data.
With Centrex Prime, we tailor a system to your specific needs from a suite of advanced, central-office-based data and voice communications services. The solution can serve as your primary business communications system or simply be a cost-effective addition to your PBX. It's a powerful platform that fully incorporates digital technology, so you can use it for tasks ranging from analog phone service to a 129 Kbps digital connection for Internet connectivity.
Station Message Detail Recording
CMS gives you direct control over your central office-based service to make changes quickly and easily without the need for costly, time-consuming service orders. A simple-to-use interface lets you add features, change parameters, expand calling groups, verify informatlon and give each member of your organization the right features and functions for their work.
CenturyLink® DID service allows an incoming call from the switched network to reach a specific PBX station directly, without an attendant's assistance. Incoming and outgoing calls are routed through a pooled trunk group, eliminating the need for a dedicated line for each employee—while still allowing each employee to have a unique telephone number. Reducing cost while improving service, CenturyLink DID provides a direct connection into your organization for customers and partners alike.
With CenturyLink® DSS, you can deliver fast, easy and reliable analog and digital voice services over a digital transport. The complete switched digital network solution includes a DS-1 connection, common equipment, local-exchange switching and flat-usage trunks for access to the local exchange network. All components are fully customizable to meet your specific requirements.
CenturyLink® Search is a frequently updated electronic directory assistance product that includes over 150 million listings in all 50 states, plus more than 16 million listings in all 13 Canadian provinces and territories. You can access residential, business and government listings with direct access via the Internet, direct-dial network or electronic file transfer (EFT).
This service lets your workers connect quickly to expert CenturyLink Directory Assistance agents via a toll-free number to request reliable, up-to-date listings, including toll-free numbers and reverse listings.
A CenturyLink® MEL can give you a local geographic identity and phone number anywhere you do business, without the need to build out staff and maintain additional physical locations. Incoming customer calls can be forwarded automatically and transparently from the central office to another number of your choice, whether local, long distance or toll free. This service helps you capture more opportunities in more places without straining your capital budget.
With BVMS, you can make sure each customer who calls receives a high-quality experience and prompt service. Wherever you go, anyone attempting to reach you can leave up to 3-minute messages that you can retrieve using any touchtone phone. Compatible with your existing phones and lines, BVMS helps you keep in touch with your customers and your business without the need for additional agents or capital investments.
911 subscribers can easily make critical database changes and receive rapid, electronic confirmation. 911 NET also provides a current online copy of the 911 subscriber's Master Street Address Guide.
Key applications: public safety answering points (PSAPs) and Enhanced 911 call centers
CenturyLink simplifies response by giving 911 subscribers a complete listing of CenturyLink customers in their area. Non-CenturyLink and unlisted customers are not included, so the information is not considered sufficient for full 911 maintenance.
Key applications: Public Safety Answering Point (PSAP), Basic or Enhanced 911 call centers
Three features give your locality the best 911 system:
Key applications: PSAPs and Enhanced 911 call centers
Today’s public safety answering points (PSAPs) are being asked to keep up with the evolving ways citizens want to ask for help. Traditional wireline 9-1-1 calls are decreasing while calls from mobile devices, video and even text messages are increasing. To help dispatch centers adapt, we offer a configuration of E9-1-1 to hosted calling handling applications designed to help PSAPs adopt new technology and predictably manage their operating expenses.
When dedicated 911 lines fail, CenturyLink prevents the problem from creating an emergency itself. Our backup systems use alternate transport paths, including the public switched telephone network and wireless, so no emergency call goes unanswered.
Key applications: PSAPs, Basic or Enhanced 911 call centers
CenturyLink has the power to let you identify an exact phone station within a company or large building. If the customer has a properly equipped PBX or Centrex system, CenturyLink lets you identify the phone extension, even if the caller is on a private switch. This can help bring order to a potentially chaotic emergency situation.
CenturyLink is a single source for networking, hardware, software, service and database maintenance for 911 solutions. CenturyLink builds strategic alliances with recognized leaders in public safety hardware and database maintenance services to provide public safety answering points (PSAPs) with exceptional information accuracy and detail. 911 solutions include products such as Basic 911, Enhanced 911, Emergency Transport Backup (ETB), Private Switch/Automatic Location Identification (PS/ALI), Cell Trace and Cell Trace Plus.
Learn about the advantages of VoIP and determine which solution works best for your business.
Learn how to use your data network to go beyond simple automation and cost savings to developing new growth opportunities.
Lock in a highly competitive rate for local business voice solutions customized to your specific needs and scale.
Worldcard give you a toll-free number for placing long-distance calls from domestic and international locations.
Reference this dialing guide when making international calls with your CenturyLink Worldcard.
Ensure you’re able to interconnect with CenturyLink and provide necessary access to critical emergency assistance.
Learn about how CenturyLink can help you adopt new technology while saving on costs with a fully managed solution.
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