Remote Call Forwarding: Market Expansion Line (MEL)

Expanding Your Business Has Never Been Easier

Create a local presence in your customers' communities—
without satellite offices or additional phone lines.

A CenturyLink® Market Expansion Line (MEL) can give you local geographic identity and phone number anywhere you do business—without the need to build out, staff, and maintain additional physical business locations.

Your business phone number with a local prefix is listed in your customers’ directories. When they call you, they’ll never know they’re not making a local call. Any long-distance calls you receive from them are billed to you at lower, direct-dialed rates.


Expand Your Geographic Reach without the Cost of Opening a Branch Office.

Test New Markets Economically

Provide Service across an Expanded Region

Open a Hotline for Customers or Suppliers in Different Areas.


Local Geographic Identity with a Local Phone Number

White Page Listing

Call Forwarding to any Local, Long Distance, or Toll Free Number

Yellow Page Listing

How It Works

The Market Expansion Line number has one access (talk path) which allows one in-progress call at a time. Additional talk paths can be ordered to allow additional calls to be forwarded, provided the distant location is equipped to receive them. In MEL configurations where the line is forwarded to an IVR, the IVR needs sufficient port capacity to handle both the anticipated MEL call volume (number of paths) and any other call traffic directly terminating to the end user IVR.

Network Maps

The CenturyLink network covers the continental United States and has one of the largest fiber footprints. Internationally, we provide coverage to hundreds of destinations.

More Services and Solutions for You

Hosted IVR

With Hosted IVR services, CenturyLink can help you evaluate who your customers are and what they expect so you can create a customer experience that exceeds expectations.

IVR: Easy Route

EZ Route is a network-based, self-help, interactive voice response system application that empowers you to manage your customers' routine information requests so you can focus on your core business.

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