Create a local presence in your customers' communities—
without satellite offices or additional phone lines.
The Market Expansion Line number has one access (talk path) which allows one in-progress call at a time. Additional talk paths can be ordered to allow additional calls to be forwarded, provided the distant location is equipped to receive them. In MEL configurations where the line is forwarded to an IVR, the IVR needs sufficient port capacity to handle both the anticipated MEL call volume (number of paths) and any other call traffic directly terminating to the end user IVR.
EZ Route is a network-based, self-help, interactive voice response system application that empowers you to manage your customers' routine information requests so you can focus on your core business.