— TOLL FREE —

Be Efficient, Cut Costs and Keep Your Customers Close

With CenturyLink^® Toll-Free Service you can reduce your operational costs and maximize the efficiency of your business while providing quality service for your customers.

Benefits

Features

CenturyLink Toll-Free Services

Images for Crystal Clear, Comprehensive, Custom, Tailored, Integrated themes for CenturyLink Phone Service.

Our powerful, technologically advanced 8XX toll free service solution offers enhanced routing features that effectively distribute and manage calls to contact centers and that can be tailored to your changing business needs. This includes facilitating pre- and post-sale customer contact, order taking, product support, and other key customer-service functions.

Toll Free Service provides flexible services to accommodate changing call volumes. You'll have a cost-effective way to facilitate pre and post-sale customer contact, order taking and product support. We just don't provide you with a toll-free number, we conduct continuous audits and service reviews to help ensure your service is meeting your needs and your billing is transparent and accurate.

BENEFITS
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Maximize Customer Satisfaction and Increase Customer Retention by Providing Immediate, Personal Access to Your Company
Reduce Transport Costs and Increase Contact Center Effectiveness
Enjoy Worry-Free, Uninterrupted Business Toll-Free Services
Change Toll-Free Services Based on the Ebb and Flow of Your Business

Set Up Your Service Quickly and Get Answers to Your Questions with a Dedicated Support Team
Experience the Reliability of Your Toll-Free Calls Being Carried to the CenturyLink IP Network
Receive Clear Calls and Reliable Service
Converge Your Voice, Data and Video Needs and Work with One Provider and Customer Service Team When Your Business is Ready to Grow

FEATURES
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Custom Pricing Plans with a Variety of Origination, Routing and Termination Features
International Toll-Free Origination
Seamless Integration With Other Voice and IP Products
24/7/365 Customer Support
Comprehensive Service Level Agreements (SLAs)
Integrated Billing and Custom Reporting Capabilities
Tailored Call Coverage
Payphone Blocking
Project Account Codes (PACs)
Transfer and Release (TnR)

Dialed Number Identification Service (DNIS) Delivery
Real-Time Automatic Number Identification (ANI) Delivery
Linking Features
Ring-to Level Billing
Extensive Routing Features
- Time-of-day, day-of-week and holiday routing
- Geographic routing (originating number plan area (NPA), NPA-NXX or 10-digit automatic number
- Identification (ANI), state or LATA of caller)
- GeoPlus routing (customized geo-coded routing)
- Percentage-allocation routing
- Direct termination overflow (DTO) routing
- SuperTrunk (DTO) routing
- In-switch overflow trunk (DTO) routing
- Busy-ring-no-answer (BRNA) routing
- Alternate call plan routing
Modify and Schedule Changes to Many Existing Call Plan Features Using Control Center, Our Web-Based Account Management Tool