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Additional Resources are available for more information related to CenturyLink’s EIS contract.

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Need to know more about EIS services from CenturyLink, how to become a customer and how to order services?


The CenturyLink EIS Services training content is designed and customized to address the knowledge, skills and abilities administrators and users require to fulfill their EIS roles. Our training course is developed with individual learning modules. Based upon each audience’s identified requirements learning modules are combined to create a course for each audience. Topics include:

  • Use of the CenturyLink EIS Customer Portal
  • Ordering services
  • Billing and disputes
  • Inventory management
  • Reporting
  • Trouble tickets
  • Resources

To register for training, please contact:

Joe Brown

Contacts and Escalations
Ordering Contracting Officer (OCO) Guidelines

EIS is an indefinite-delivery, indefinite-quantity (IDIQ) contract requiring task orders (TOs) in accordance with FAR 16.505. Agencies ordering services from EIS must follow the ordering process in accordance with FAR 16.505. A contracting officer (or ordering official) with a delegated procurement authority (DPA) must place a TO for services. After the ordering contracting officer (OCO) awards the TO, EIS allows for the placement of service orders within the limitations of the TO and the contract. Only OCOs and contracting officers’ representatives (CORs) may place a service order.

Ordering Contracting Officer (OCO)

  • Awards, administers, and closes out task orders (TOs)
  • Determines fair and reasonable prices for catalog items, task order unique CLINs and individual case basis CLINs
  • Reports past performance
  • Serves as an authorized official if the ordering agency does not have contracting officers
  • Ordering Contracting Officer (OCO) MUST provide a fair opportunity (FO) to all awardees in accordance with FAR 16.505

Task Order Contracting Officer’s Representative (COR)

  • Replaces designated agency representatives (DARs)
  • Has delegated authority by the OCO to:
    • Place service orders
    • Accept or reject services
    • Verify services meet technical requirements
    • Execute duties such as billing disputes, past performance

Please visit for more information, including:

  • Delegation of Procurement Authority
  • Transition Resources
  • Fair Opportunity and Ordering Guide
  • EIS Management and Operations (MOPS) Handbook
  • GSA EIS Frequently Asked Questions
  • GSA EIS Fundamentals Training
Fair Opportunities

The digital transformation of federal government IT is underway.  EIS is a GSA contract vehicle at the forefront of delivering affordable access to global telecom and information technology infrastructure solutions for federal agencies.  These services not only deliver savings to the government and taxpayers, but also help to deliver solutions that transform government networks.

Fair opportunities can be as simple as a price comparison through the GSA EIS pricing tool.  But for agencies that make their own fair opportunity decisions and place their own task orders, there is limited amount of time to transition.  So the time is now for agencies to plan for transition and Fair Opportunities:

  1. Establish Integrated Program Team
    • Complete Delegation of Procurement Authority
    • Register for Access to GSA Tools
  2. Compile Inventory
  3. Deliver Agency Transition Plan
  4. Define Service Requirements
    • Define Service Groups
    • Document Service Requirements
  5. Develop Acquisition Strategy
    • Select Acquisition Method
    • Prepare Acquisition Plan
  6. Draft Task Order Solicitation

For more information:
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EIS Contacts

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