Q. How do I order CenturyLink products and services?
A: Service orders can only be placed by Ordering Contracting Officers (OCOs) and designated Contracting Officer’s Representatives (CORs), if that role is delegated by the OCO. The following steps are a high-level summary of the ordering process:
GSA establishes a Delegation of Procurement Authority (DPA) from the GSA Contracting Officer (CO) to the Ordering Contracting Officer (OCO).
The OCO completes the fair opportunity process.
The OCO issues a Task Order (TO) that complies with FAR 16.505.
The OCO may appoint a Contracting Officer’s Representative (COR) or other authorized ordering official on the TO to assist with the administration and placing of service orders.
Once the TO is awarded, the OCO completes account registration with the contractor.
Government may place service orders against the TO.
Q. How do I register for CenturyLink EIS training?
A. To register for EIS training, please contact Joe Brown at
Q. I am unable to access the EIS Customer Portal. Who should I contact?
A. If you have not been registered with CenturyLink as a Contract Ordering Representative (COR), contact your Ordering Contracting Officer (OCO) who will authorize your access. If you are authorized, but are now experiencing trouble logging in, you may:
Send an e-mail to the customer support office at
Or, call the customer support office at 1 833-EIS-2020. Select option 3.