Cyber Shield powered by Identity Guard®

Welcome to Cyber Shield

Cyber Shield powered by Identity Guard is your first line of digital defense to protect your privacy, identity, and financial information in a single, easy to use solution.


All support provided through Cyber Shield is provided by Aura, a third-party company not legally affiliated with CenturyLink. Monthly subscription will provide service features for one individual as the authorized account holder of the e-mail address submitted at time of sign-up. “Authorized account holder” is defined as the natural person who is assigned to the account by an Internet access provider, online service provider or other organization (e.g., business, educational, institution, etc.) responsible for assigning accounts for the domain associated with the submitted account. Customer may need to provide confirmation that he/she is the authorized account holder of the account. Aura Terms & Conditions, and Privacy Policy will apply. CenturyLink has no responsibility or liability for support or other services provided by Aura. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. Additional restrictions may apply.

Current CenturyLink customers can order Cyber Shield through a My CenturyLink account. Sign in to My CenturyLink here and you'll be navigated to the ordering page. This is the same page where you can cancel your Cyber Shield subscription.


New CenturyLink customers please chat with us to order Cyber Shield.

Click below to learn more about the services that are part of this product exclusively for CenturyLink customers.

Privacy Secure

Privacy Secure

Virtual Private Network (VPN)

Virtual Private Network (VPN)

Identity Guard

Identity Guard protects your sensitive information, such as social security number, bank account, and more.

  • Dark web monitoring
  • High-risk transaction monitoring
  • Alerts to suspicious activity
  • $1 million identity theft insurance policy and US-based concierge service. Insurance protection and white-glove assistance with the process of filing a claim and recovering your identity if you are the victim of theft.


screenshot of Cyber Shield Identity Guard dashboard

Privacy Secure

Privacy Secure removes your personal information, such as home address, email address, and phone number, from the internet, which helps to prevent it being used and sold without your knowledge or consent.

  • Continuously removes personal information from websites
  • Disrupts the collection and sale of personal data by third parties
  • Reduces the frequency of junk mail and spam callers
  • Automatically removes personal information from people search sites
screenshot of Privacy Secure dashboard

Virtual Private Network

An internet connection through a VPN is secure, private, and encrypted, which prevents theft of your information while online.

  • VPN connection on up to five devices
  • No data limits and 24/7 live chat support
  • Prevents private information from being exposed on non-secure or public hotspots
  • Connection up to 940 Mbps
screenshot of VPN connection page

Frequently asked questions about Cyber Shield

You will see a charge on your monthly CenturyLink bill for "Cyber Shield powered by Identity Guard". If you have any questions about your bill please chat with us.

For billing or account management help please contact us.

For product questions or support for how to use the product please call Identity Guard at 833-651-1434.

If you can’t find your welcome email, no worries! Access the log in screen here and create your password. Your username will be the email address you used when you placed your order. 

You can cancel your Cyber Shield service at any time. Just contact us and we'll remove it from your account. 

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Privacy Policy


CenturyLink values your business and respects your privacy. For more on how we use the information we collect online, read CenturyLink's Privacy Policy.  If you have questions about our Privacy Policy, please contact the privacy team.