2018 modem lease price increase FAQs

Do you lease a CenturyLink modem and have questions about a potential price increase on your monthly CenturyLink statement? Here are some frequently asked questions that will help.

Why is the monthly HSI Modem Lease Fee increasing?

Periodically, we must adjust rates as a result of providing state-of-the-art service to our customers.

Will my HSI Modem Lease Fee increase if I am under a promotional contract?

Yes, your monthly HSI Modem Lease Fee will increase because your promotional applies to the monthly recurring rate of your Internet service, not the modem equipment.

If you are receiving a promotional discount on the modem itself, the discount will continue to be applied to the new monthly HSI Modem Lease Fee.

When will the increased HSI Modem Lease Fee appear on my bill?

The new monthly rate will be effective April 6, 2018.

Will my HSI Modem Lease Fee increase if I have a current Price Lock promotion?

Yes, your monthly HSI Modem Lease Fee will increase because your Price Lock promotion applies to the monthly recurring rate of your Internet service. The monthly recurring rate of your Internet service will not change as a result of this increase.  

The modem equipment is not included in the Price Lock promotion and will be affected by the increase.   

Will my HSI Modem Lease Fee increase if I have a current Price for Life promotion?

No, your monthly HSI Modem Lease Fee is not changing for Price for Life customers. 

Some customers will see new line items on their bills, but there is no increase in your monthly HSI Modem Lease Fee. Here’s what you will see on your bill. If you are currently paying $9.99 per month for your HSI Modem Lease Fee, you will see an increase of $1.01 per month. However, you will also see a corresponding discount of $1.01 per month to offset the increase, which will result in no change to the MRC of the HSI Modem Lease Fee.

Why is the monthly HSI Modem Lease Fee increasing?

Periodically, we must adjust rates as a result of providing state-of-the-art service to our customers.

For Prism Customers Receiving a $3 Discount:

Since you are a Prism customer, your monthly HSI modem lease fee will increase to $11, but the discount will be changing from $3 per month to $2 per month resulting in a total monthly recurring charge (MRC) of $9. 

Will my HSI Modem Lease Fee increase if I am under a promotional contract?

Yes, your monthly HSI Modem Lease Fee will increase because your promotional applies to the monthly recurring rate of your Internet service, not the modem equipment. 

If you are receiving a promotional discount on the modem itself  the discount will continue to be applied to the new monthly HSI Modem Lease Fee. 

When will the increased HSI Modem Lease Fee appear on my bill?

The new monthly rate will be effective April 21, 2018. 

Will my HSI Modem Lease Fee increase if I have a current Price Lock promotion?

Yes, your monthly HSI Modem Lease Fee will increase because your Price Lock promotion applies to the monthly recurring rate of your Internet service. The monthly recurring rate of your Internet service will not change as a result of this increase.  

The modem equipment is not included in the Price Lock promotion and will be affected by the increase.   

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