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911 Emergency Fees

The 911 Emergency Service Fee provides funding for the operation of 911 emergency telecommunications services in your area. Emergency personnel must have the capability to identify the location of a caller when they dial 911. The fee, which is applied per access line, funds communications systems that support emergency and quick response police, fire and ambulance services with identification of phone number and location. Customers pay for this service and other 911 communication costs through state and county 911 surcharges. Not all counties have the 911 system yet, but may collect for future implementation.

Who put it on the bill?

State legislature

Who gets the money?

The money from the 911 fee can only be spent in the region in which it is collected. The Commission on State Emergency Communications (CSEC), which administers 911 services, allocates funds for specific needs to the individual regional planning commissions.

Other ways it may appear on the bill

In some states, this fee may appear on the bill combined with other similar fees and surcharges, including:

  • Relay/911/Tele Assist Fee
  • Emergency (911) Tax
  • Emergency 911 Surcharge

This surcharge provides supplemental funding to regions that do not collect enough money through the 911 Emergency Service Fee to maintain an adequate level of 911 service. It also helps to support 911 rural efforts.

Who put it on the bill?

State legislature

Who gets the money?

Funding goes to regional 911 planning commissions to implement the 911 service and to the State Department of Health to fund poison research and maintenance of the poison control centers.

Also known as:

  • Equalization Surcharge

Looking for exact amounts for taxes and fees?

There are thousands of possible combinations based on your location and services. For this reason, specific taxes and fees can only be found on your individual bill.  Learn how to view your bill in My CenturyLink. 

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