High-Speed Internet Service Proration is Ending

After October 12, 2019* we are updating your HSI Subscriber Agreement to state that your HSI Services and applicable taxes and fees will not be prorated if you cancel these services prior to the last day of your billing cycle. These services will continue to be available to you until the end of your billing cycle, but you will not receive a refund (pro-rated credits) for any days remaining in your billing cycle after you cancel HSI Services.

There is no impact to your services now or after September 13. 

Thiis will not change your bill. This will only impact your bill if and when you cancel your service.

Updated High-Speed Internet Subscriber Agreement

There’s nothing for you to do if you agree with the new HSI Subscriber Agreement.   If you continue to use your HSI Services, that will confirm your acceptance of the Updated HSI Subscriber Agreement.

If you do not agree, you can choose to cancel your HSI Services by September 12, 2019 and your HSI Service charges will be prorated based on the unused days remaining in your billing cycle. Any applicable early termination charges will be waived.

If you've got to go, CANCEL your service.

You can call CenturyLink at 866-554-6777 by October 11, 2019 to discuss options, whiach may include cancellation of your HSI Services.

We bill in advance for your service, so you are always paid in full until your bill date. The new HSI Subscriber Agreement simply means that  if you disconnecct your HSI Services after October 12, we would send your final bill without credits for unused days in your billing cycle.

You can access the HSI Subscriber Agreement here.

*Effective dates of this change vary by service area.  Customers received notification of this change by postcard, and the applicable effective date was noted in that postcard.  If you have questions about your applicable effective date and no longer have your postcard, you may contact CenturyLink at 866-554-6777.  

 

High-Speed Internet Service Proration is Ending

After September 13, 2019* we are updating your HSI Subscriber Agreement to state that your HSI Services and applicable taxes and fees will not be prorated if you cancel these services prior to the last day of your billing cycle. These services will continue to be available to you until the end of your billing cycle, but you will not receive a refund (pro-rated credits) for any days remaining in your billing cycle after you cancel HSI Services.

There is no impact to your services now or after September 13. 

Thiis will not change your bill. This will only impact your bill if and when you cancel your service.

Updated High-Speed Internet Subscriber Agreement

There’s nothing for you to do if you agree with the new HSI Subscriber Agreement.   If you continue to use your HSI Services, that will confirm your acceptance of the Updated HSI Subscriber Agreement.

If you do not agree, you can choose to cancel your HSI Services by September 12, 2019 and your HSI Service charges will be prorated based on the unused days remaining in your billing cycle. Any applicable early termination charges will be waived.

If you've got to go, CANCEL your service.

You can call CenturyLink at 855-538-9451 by October 11, 2019 to discuss options, whiach may include cancellation of your HSI Services.

We bill in advance for your service, so you are always paid in full until your bill date. The new HSI Subscriber Agreement simply means that  if you disconnecct your HSI Services after October 12, we would send your final bill without credits for unused days in your billing cycle.

You can access the HSI Subscriber Agreement here.

*Effective dates of this change vary by service area.  Customers received notification of this change by postcard, and the applicable effective date was noted in that postcard.  If you have questions about your applicable effective date and no longer have your postcard, you may contact CenturyLink at 855-538-9451.  

 

Removing services -- or cancelling your account entirely -- may make you wonder: can you keep your bundled discount, how to get your deposit back, and/or what to do about AutoPay.
  • Bundles -- If some, or all, of your services are part of a bundle and you cancel one (or more) services, the standard, monthly fee will apply to each remaining service.
  • Deposits -- If you were required to make a deposit when you set up your CenturyLink service, your deposit and any interest will be applied to your final balance. We'll send you a closing bill showing the status of your account. If there's a credit, we'll mail you a check with your bill. (To update your mailing address, sign in to My CenturyLink or chat with us.) If there's a balance, you'll see the amount that still needs to be paid.
  • AutoPay -- If you use AutoPay, learn how cancelling your CenturyLink service affects your automatic payments.
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