Discontinuing High-Speed Internet service proration FAQs

What is changing?
Why is CenturyLink making this change?
Is my service/connection impacted?
Is my billing affected?
What do I need to do as a result of the notice?
What happens if I cancel my service?
How do I view the new HSI Subscriber Agreement? 

Please chat with a service specialist if you require assistance or have any questions.

Removing services — or cancelling your account entirely — may make you wonder: can you keep your bundled discount, how to get your deposit back, and/or what to do about AutoPay.
  • Bundles – If some, or all, of your services are part of a bundle and you cancel one (or more) services, the standard, monthly fee will apply to each remaining service.
  • Deposits – If you were required to make a deposit when you set up your CenturyLink service, your deposit and any interest will be applied to your final balance. We'll send you a closing bill showing the status of your account. If there's a credit, we'll mail you a check with your bill. (To update your mailing address, sign in to My CenturyLink or chat with us.) If there's a balance, you'll see the amount that still needs to be paid.
  • AutoPay – If you use AutoPay, learn how canceling your CenturyLink service affects your automatic payments.
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