Because there are expenses associated with re-processing payments, we charge a fee when a payment is declined. The fee varies based on where you live and ranges from $10 to $25 per incident.
In this situation, by the time we sort out all the details, there's a good chance that your payment will also be late. In that case, you may be charged a late fee. Fees range from a flat $5 to a percentage of the amount due. You can estimate your late fee prior to receiving your next bill.
If your bill is past due, you run the risk of having your service disconnected. To avoid any interruption in service, contact us so we can help you get your account straightened out and make any necessary payment arrangements.
If you don't want to worry about remembering to pay your bill each month, consider AutoPay. It's easy and convenient.