As CenturyLink and Qwest merge companies, we are working hard to combine our systems. By supplying your service address zip code we will be able to get you to the right location. Thank you for your patience during the merger process.
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By inputting your account information and clicking the "Show My Options" button, you provide consent to CenturyLink to access your account information, including the services you subscribe to, to respond to your inquiry and inform you of CenturyLink's products and services. You may deny us permission by proceeding no further and your denial will have no affect on your current services. Under federal law, it is your right and our duty to protect your account information.
We're here to keep you connected
Will my services be shut off if I'm late paying my bill?
As part of our commitment to keeping Americans connected, we will not terminate or suspend internet or phone services for residential or small business (up to 50 employees) customers through June 30, 2020. Charges for those services will continue to accumulate during this time.
For most customers, they do not need to contact us to ensure their service remains active. However, due to system limitations, our pre-paid customers may need to contact us if they are unable to access the internet due to a missed payment.
Why isn't my service working?
There are many reasons why your service may not be working as expected.
Technical issues: Use our Service Troubleshooter Tool to ensure the lines into your home are working. Doing so will also automatically create a repair request in the event there is a technical issue with your service.
Payment issues: If you think your service has been interrupted due to a payment issue, and you are unable to make your monthly payment(s) at this time due to a COVID-19-related financial hardship, contact us. We will ensure your service is available.
Will I be charged late fees if I can't pay my bill?
Until June 30, 2020, we've committed to waiving late fees for residential and small business customers who are impacted by financial circumstances associated with COVID-19.
What about data caps? Will CenturyLink waive those?
As part of our pledge to keep Americans connected, we’ve temporarily suspended all data usage limitations for residential and small business customers. There is nothing you need to do. We’re here to keep you connected.
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