CenturyLink to Brightspeed: Frequently Asked Questions

Answers to questions about your customer experience

A change is coming soon! Brightspeed will replace CenturyLink as your service provider in 20 states. We’re here to help you through this transition. Take a look at the answers to our most frequently asked questions below.

Managing multiple accounts

Currently, some customers who purchase services from us in multiple states will receive two CenturyLink bills instead of one. The separate bills are an important step we are taking to make sure your service stays connected. 

No. This is not a mistake, and we aren’t charging you twice. This is an important update needed to enable the continuation of your services. 

  • If you currently use AutoPay, action is required. Once you receive your additional new bill that has a separate account number, sign in to My CenturyLink to enroll your new account number in AutoPay.

  • If you currently pay your bill through your bank, action is required. Once you receive your new bill that has a separate account number, make sure to add your new billing information and account number on your bank's bill-pay service.

  • If you currently pay your bill via mail, action is required. Once you receive your two bills that have separate account numbers, make sure to mail a check for each bill separately.

No, you do not need to create a new login for your account. You can log in with the same information you always use to access your account.

General questions

If the transaction affects you, we will inform you before any change happens. Please sign in to your account and make sure we have your email on file so you receive all important updates. 

This change will occur in the second half of 2022. We will keep you informed as the date approaches. Please sign in to your account and make sure we have your email on file so you receive all important updates.

No, the transfer will not cause a service interruption. We are working with Brightspeed to make sure this transition is as smooth as possible for you. There will be no impacts to your service.

No, the transfer will not require any change to your modem/router or other equipment. 

No, you will keep the same phone number.

About Brightspeed and the transaction

Brightspeed is a dynamic new company comprised of industry leaders committed to enhancing the service experience for new and existing customers, and to creating a next-generation telecom and connectivity business. Brightspeed currently plans to invest more than $2 billion to build a network that will bring faster, more reliable Internet and Wi-Fi to communities throughout the Midwest, Southeast, and certain parts of Pennsylvania and New Jersey. At closing, Brightspeed will consist of the incumbent local exchange carrier (ILEC) assets and former operations of Lumen Technologies across 20 states. The company will be owned by funds managed by affiliates of Apollo Global Management, Inc. (NYSE: APO).

We are selling the part of our business in 20 Midwest and Southeast states, and parts of NJ and PA, as follows, including:

  • Alabama, Arkansas, Georgia, Illinois, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia and Wisconsin

The transaction is expected to close in the second half of 2022, subject to customary closing conditions including required regulatory approvals in the U.S. For more details on the transaction visit our transaction FAQ page.

To learn more about your future provider, visit their website at www.brightspeed.com.

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