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How to use different calling features to block calls
If you want to block calls from a specific number, or during certain times, there are a variety of calling features you can use.
If you've already activated a calling feature, but aren't having success, double check that you understand the purpose of the feature and you're using it correctly.
Blocking specific numbers
To block specific numbers, most customers use Call Rejection or Enhanced Call Rejection.
For these features to work, you must first create a rejection list, and the number that you want rejected must be on that list. Calls from numbers not on your rejection list will ring through to your home normally. If you remove every number from your list, this service automatically turns OFF until you turn it ON again and create a new rejection list.
Call Rejection and Enhanced Call Rejection work with most local, long-distance and wireless numbers. However, note that not all wireless numbers supply the data needed to have them rejected.
Troubleshooting Call Rejection
turns Call Rejection ON
Call Rejection must be turned ON to work. When you first order Call Rejection, it is turned OFF. To start rejecting calls, you need to turn the service ON and create a list of numbers you want to reject.
turns Call Rejection OFF
You cannot include more than 12 to15 numbers, depending where you live, on the rejection list for this feature.
Tip: If you don't know the caller's number, activate Call Rejection immediately after you get a call from that person. To do this:
pick up the receiver again,
follow the recorded instructions.
Troubleshooting Enhanced Call Rejection
turns Enhanced Call Rejection ON
Enhanced Call Rejection must be turned ON to work. To turn it ON, call the CenturyLink Update Center at 888-(your area code)-8052* from any touch-tone phone, or call from your home phone. For complete instructions, download the Enhanced Call Rejection user guide.
You cannot include more than 25 numbers on the rejection list for this feature.
Blocking certain types of calls
These calling features either require callers to unhide their phone numbers, or they stop calls from ringing through to your home during certain times of the day. In some cases, they let you block particular types of calls altogether.
Anonymous Call Rejection
turns Anonymous Call Rejection ON
Anonymous Call Rejectionblocks ANONYMOUS and PRIVATE numbers only. If that's the kind of number you want blocked, this feature should do the trick.However, it does not block numbers that are missing data. These numbers show up on your caller ID as OUT OF AREA, UNAVAILABLE, UNKNOWN or NOT PROVIDED.
While technically No Solicitation blocks calls, it's actually more of a screening service.
No Solicitation screens your calls from 8 am to 9 pm every day. An automatic message asks solicitors to hang up and tells regular callers to press 1 to complete the call.
This feature relies on the honesty of the calling party to hang up if they're trying to solicit your home. In fact, anyone can press 1 and be connected to your home. If you're trying to block a harassing caller, this feature probably isn't your best choice.
To manage this feature, dial from the line it's installed on, or call 888-(your area code)-8052 from any touch-tone phone.**
While technically Security Screen blocks calls, it's actually more of a screening service and requires callers share their phone number or be disconnected.
People calling from blocked, unidentified, toll-free and long-distance numbers hear a message saying that you don't accept unidentified calls. They're then given the option to enter their 10-digit phone number or hang up.
To manage this feature, call 888-(your area code)-8052.** Select Security Screen when prompted, and follow the recorded instructions.