How to set up your Digital Home Phone service

Equipment Check

  • Digital Home Phone Adapter
  • Power Adapter
  • Ethernet Cable
  • Stand
  • Installation Guide
  • 911 Sticker

Note: To use your Digital Home Phone service, you must have your CenturyLink High-Speed Internet service activated. How to set up your modem and activate your internet service.

Connecting your Digital Home Phone adapter

The Digital Home Phone adapter will automatically self-configure after it's connected to your CenturyLink High-Speed Internet service. All you need to do is plug in the device and connect the cables.

  1. Find a good place for the adapter
    Place your the adapter near your router or modem. As with most electronic equipment, pick a place that has good air circulation so it won't get too hot. 

  2. Connect cords and cables
    Insert a standard telephone cable into the Phone 1 port and connect the other end of the telephone cable to a standard touch-tone analog telephone.

  3. Power-up your Digital Home Phone adapter 
    Connect the power adapter to the Power port on the back of the Digital Home Phone adapter and plug it in. The "POWER" light on the front of the Digital Home Phone adapter should light up.

  4. Self-configure 
    Your Digital Home Phone adapter will now automatically self-configure to work with your Digital Home Phone service.
Digital Home Phone adapter

Please Note: This process could take up to 15 minutes. Do not unplug or restart the device while any of the lights are flashing during this initial boot up and configuration phase. Doing so may corrupt the firmware and cause the unit to malfunction.

The configuration process is complete when the lights for "POWER", "INTERNET" and "PHONE1" on the front of the Digital Home Phone adapter are all solid green. After this, you can begin using your service.

Connecting your Digital Home Phone service

Digital Home Phone will only work for phones that are directly connected to your Digital Home Phone adapter.

 

We recommend that you use cordless phones with your Digital Home Phone service. This can be done by connecting your adapter to the cordless handset base station and distributing the remote handsets throughout your house.

 

If this configuration is used for your Digital Home Phone service, the phones that were previously connected to telephone outlets in the wall will not work.

illustration showing distribution of cordless phones with Digital Home Phone

IMPORTANT NOTICE CONCERNING 911: If the internet connection fails or becomes degraded, required equipment fails, or electrical power fails with no battery backup, then no calls, including 911, can be made or received. 911 services also may not be available if you change your service location before receiving confirmation from CenturyLink about the change.

Using your Digital Home Phone

Your Digital Home Phone service works just like a landline phone when it comes to making and receiving calls. Your Digital Home Phone service includes a great variety of calling features. You will need a CenturyLink ID to access all the features. Learn more about using your Digital Home Phone.

Setting up Digital Home Phone voicemail

Follow these directions to set up your voicemail, create a password and record a greeting. Learn more about Digital Home Phone voicemail and other features.

1. Access your mailbox: To set up your voice mail, press *98 from your Digital Home Phone or call your 10-digit Digital Home Phone number. This is how you can access your mailbox to check messages or make changes at any time. Voice prompts will guide you through the steps. Take your time. Go ahead and experiment! You can always back up, change or erase anything you don't want.

 

2. Create your password: It can be any number 4 to 15 digits long. Be sure to make note of it because you'll need it to access your messages in the future.

 

3. Record a name to identify your mailbox: For instance you could record something like, "Smith Residence" or "Jason and Kathy."

 

4. Choose a greeting: You can record your own or use one of the built-in CenturyLink greetings.

  • Press 1 to select the standard greeting with phone number: "At the tone, please record your message to [your phone number]."
 
  • Press 2 for the standard greeting with your name: "At the tone, please record your message to [your mailbox's name]."
 
  • Press 3 to record a personalized greeting, up to three minutes long. For example: "You've reached Jason & Kathy. We can't get to the phone right now, but if you leave a message we'll call you back."

Digital Home Phone battery back-up

Your Digital Home Phone will not work - not even for 911 in the event of a power outage unless you you have a battery back-up. Please see our page about battery back-ups for more details about this important component of digital service.

Contact Us

centurylink:regionalizer/regions/CTL Only

Still have questions? We're here to help!

 

CenturyLink PrePaid customers, please contact us at 800-990-9896.

 

CenturyLink® ON customers, please contact us at 866-898-2044.

 

Having trouble setting up your Digital Home Phone adapter? Contact us at 866-952-1695.

 

All others, please contact us at 844-639-3510.

centurylink:regionalizer/regions/Q Only

Still have questions? We're here to help!

CenturyLink PrePaid customers, please contact us at 800-238-3705.

 

CenturyLink® ON customers, please contact us at 866-872-0238.

 

Having trouble setting up your Digital Home Phone adapter? Contact us at 844-208-3644.

 

All others, please contact us at 844-639-3511.

centurylink:regionalizer/regions/OOR Only

Still have questions? We're here to help!

CenturyLink PrePaid customers, please contact us at 800-238-3705.

 

CenturyLink® ON customers, please contact us at 866-872-0238.

 

Having trouble setting up your Digital Home Phone adapter? Contact us at 844-208-3644.

 

All others, please contact us at 844-639-3511.

Check for outages and troubleshoot problems with your home phone or internet service.

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