How to set up your Digital Home Phone service
This guide will help you get your new Digital Home Phone up and running:
Equipment Check
- Digital Home Phone Adapter
- Power Adapter
- Ethernet Cable
- Stand
- Installation Guide
- 911 Sticker
- Find a good place for the adapter
Place your the adapter near your router or modem. As with most electronic equipment, pick a place that has good air circulation so it won't get too hot. - Connect cords and cables
Insert a standard telephone cable into the Phone 1 port and connect the other end of the telephone cable to a standard touch-tone analog telephone. - Power-up your Digital Home Phone adapter
Connect the power adapter to the Power port on the back of the Digital Home Phone adapter and plug it in. The "POWER" light on the front of the Digital Home Phone adapter should light up. - Self-configure
Your Digital Home Phone adapter will now automatically self-configure to work with your Digital Home Phone service.
The configuration process is complete when the lights for "POWER", "INTERNET" and "PHONE1" on the front of the Digital Home Phone adapter are all solid green. After this, you can begin using your service.
Digital Home Phone will only work for phones that are directly connected to your Digital Home Phone adapter.
CenturyLink recommends that you use cordless phones. This can be done by connecting your Digital Home Phone adapter to the cordless handset base station and distributing the remote handsets throughout your house as shown below.
If this configuration is used for your Digital Home Phone service, the phones that were previously connected to telephone outlets in the wall will not work.
1. Access your mailbox: To set up your voice mail, press *98 from your Digital Home Phone or call your 10-digit Digital Home Phone number. This is how you can access your mailbox to check messages or make changes at any time. Voice prompts will guide you through the steps. Take your time. Go ahead and experiment! You can always back up, change or erase anything you don't want.
2. Create your password: It can be any number 4 to 15 digits long. Be sure to make note of it because you'll need it to access your messages in the future.
3. Record a name to identify your mailbox: For instance you could record something like, "Smith Residence" or "Jason and Kathy."
4. Choose a greeting: You can record your own or use one of the built-in CenturyLink greetings.
- Press 1 to select the standard greeting with phone number: "At the tone, please record your message to [your phone number]."
- Press 2 for the standard greeting with your name: "At the tone, please record your message to [your mailbox's name]."
- Press 3 to record a personalized greeting, up to three minutes long. For example: "You've reached Jason & Kathy. We can't get to the phone right now, but if you leave a message we'll call you back."
Contact Us
Still have additional questions, and want to talk?
CenturyLink SimplePay customers, please contact us at 800-990-9896.
CenturyLink® ON customers, please contact us at 866-898-2044.
Having trouble setting up your Digital Home Phone Adapter? Contact us at 866-952-1695.
All others, please contact us at 844-639-3510.
Still have additional questions, and want to talk?
CenturyLink SimplePay customers, please contact us at 800-238-3705.
CenturyLink® ON customers, please contact us at 866-872-0238.
Having trouble setting up your Digital Home Phone Adapter? Contact us at 844-208-3644.
All others, please contact us at 844-639-3511.