Digital Home Phone Quick Start set-up

Congratulations! We think you're going to enjoy your new CenturyLink Digital Home Phone service. Here's how to get set up. 

The instructions below will quickly guide you on the following activities:

Setting up your Digital Home Phone Adapter

Use this video and guide to help walk you through the Digital Home Phone Adapter set up process.

Equipment Check

  • Digital Home Phone Adapter
  • Power Adapter
  • Ethernet Cable
  • Stand
  • Installation Guide
  • 911 Sticker

Connecting your Digital Home Phone Adapter

The Digital Home Phone Adapter is designed for easy configuration and easy installation. The device has been designed to automatically self-configure whenever you connect it over your CenturyLink High-Speed Internet service. This means you simply plug in the device, connect the correct cables, and we do the rest.
  1. Find a good place for your Digital Home Phone Adapter
    You will want to place your Digital Home Phone Adapter near your router, gateway, or modem that is connected to your Internet service.
  2. Additionally, as with most electronic equipment, pick a place that has good air circulation and that won't get too hot. If electronic components get excessively hot, they don't typically work as well and may break.

  3. Connecting cords and cables
    Insert a standard RJ11 telephone cable into the Phone 1 port and connect the other end of the telephone cable to a standard touch-tone analog telephone.
  1. Power-up your Digital Home Phone Adapter
    Once you have found the perfect place, and connected the appropriate cords and cables for your Digital Home Phone Adapter, it's time to give it some power.
  2. Start by connecting the included Power Adapter to the Power port on the back of the Digital Home Phone Adapter and plug it in. The Power LED on the front of the Digital Home Phone Adapter should light up.

  3. Sit back and  relax
    Your Digital Home Phone Adapter will now automatically self-configure to work with your Digital Home Phone service.
Please Note—This process could take up to 15 minutes. Do not unplug, or power cycle the device while any of the lights are flashing during this initial boot up and configuration phase. Doing so may corrupt the firmware and cause the unit to malfunction.

    The configuration process is complete when the LED lights for "POWER","INTERNET", and "PHONE1" on the front of the Digital Home Phone Adapter are all solid green. Once these LEDs are lit, you can now begin using your service.

Connecting your digital home phone service

Digital Home Phone will only work for phones that are directly connected to your Digital Home Phone Adapter.

CenturyLink recommends that you use cordless phones. This can be done by connecting your Digital Home Phone Adapter to the cordless handset base station and distributing the remote handsets throughout your house as shown below.

If this configuration is used for your Digital Home Phone service, the phones that were previously connected to telephone outlets in the wall will not work.

If you do not have a cordless handset system, one can be purchased at most department and electronics stores.

IMPORTANT – Customers will not be able to place or receive any calls, including 911 calls, if the Internet connection fails or becomes degraded, required equipment fails, or customer doesn’t have electrical power for the service (unless you have functioning battery backup power available). 911 services may not be available if you change your service location before receiving confirmation from CenturyLink.

Setting up Voice Mail

Use these step-by-step instructions to set up your Voice Mail service, create a password and record a greeting.

Set up your voice mailbox first

1. Start up your service

To set up your voice mail, press star98 from your Digital Home Phone service or call your 10-digit Digital Home Phone telephone number. Voice prompts will guide you through the steps. Take your time. Go ahead and experiment! You can always back up, change or erase anything you don't want.

2. Create your password

It can be any number 4 to 15 digits long. Be sure to make note of it because you'll need it to access your messages in the future.

3. Record a name to identify your mailbox 

For instance you could record something like, "Smith Residence" or "Jason and Kathy."

4. Choose a voice mail greeting. Most people record their own, but if it's easier, or you're security-conscious and don't want to use your own voice, use one of the built-in CenturyLink greetings.

  • Press 1 to select the standard greeting with phone number: "At the tone, please record your message to [your phone number]."
  • Press 2 for the standard greeting with your name: "At the tone, please record your message to [your mailbox's name]."
  • Press 3 to record a personalized greeting, up to 3 minutes long. For example: "You've reached Jason & Kathy. We can't get to the phone right now, but if you leave a message we'll call you back."

How to check messages/access your mailbox

5. Choose one of these ways to access your mailbox then follow the prompts you hear.

  • From Digital Home Phone only: Press star98
  • From home or away: Call your Digital Home Phone number then press star when the greeting starts
Please Note: If you don't remember or have yet to create a CenturyLink ID, click the button on the login screen, or go to the How to Activate Your New Digital Home Phone service support page to learn how to create your CenturyLink ID.

Digital Home Phone Service Battery Back-up

Your Digital Home Phone Service will not work in the event of a power outage unless you you have a battery back-up. For more information about purchasing a battery back-up, click here.

Contact Us

Still have additional questions, and want to talk?

CenturyLink SimplePay customers, please contact us at 800-990-9896.

CenturyLink® ON customers, please contact us at 866-898-2044.

Having trouble setting up your Digital Home Phone Adaptor? Contact us at 866-952-1695.

All others, please contact us at 844-639-3510.

Still have additional questions, and want to talk?

CenturyLink SimplePay customers, please contact us at 800-238-3705.

CenturyLink® ON customers, please contact us at 866-872-0238.

Having trouble setting up your Digital Home Phone Adaptor? Contact us at 844-208-3644.

All others, please contact us at 844-639-3511.

Need more help? Contact Us

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