Internet Support

Internet Speed Test

Troubleshooter

Outage Check

Internet performance and troubleshooting

Visit the internet speed hub

WiFi setup and troubleshooting

Fiber internet only: Premium WiFi

Browse all WiFi topics

Learn about your CenturyLink modem

Modem cost options

Lease	$15/month
Purchase	$150 - $200	Includes warranty for repair or replacement. 12-month warranty for new modems. 24-month warranty for refurbished modems.

Rates subject to change. Taxes may apply.
* With some exceptions.

Browse all modem/router topics

CenturyLink email updates

We updated our email in October 2022. If you have not signed in since the update, please note the following:

You will be asked to provide a different email address and/or mobile phone number for password recovery and account security.
If you are using a mail client, rather than signing in on the CenturyLink.net website, you will need to check the server settings on your device or client (Android or Outlook, for example).
Your email now comes with a new dedicated email support site where you can find tips and troubleshooting for all CenturyLink email topics.

Browse all email topics

Visit email support site

Internet security

Browse all internet security topics

Fiber internet

Browse all fiber internet topics

Internet and WiFi support videos

Understanding internet speed

Help Videos on YouTube

Frequently asked questions about internet support

If your internet or phone service isn’t working, you can check for outages by signing in to the CenturyLink app or web portal. You can also use Troubleshooter to help diagnose individual service problems and get help when your internet is down.

If you need to return your modem to CenturyLink, sign in as a guest on the UPS site, pack your modem following these instructions, then drop off the box off at any authorized UPS Shipping Center location near you.

We highly recommend using one of our certified or recommended WiFi modems. If your modem is not on the CenturyLink recommended modem list, it’s either a retired CenturyLink device or a third-party modem.

The difference between 2.4 GHz and 5 GHz WiFi comes down to speed and range. Use 5 GHz for a device closer to the router and 2.4 GHz for a device farther from the router.

You can change your WiFi password from the CenturyLink app (for some modem models) or from your secure modem settings, which you can access on a computer or other connected device.