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Internet Support

Top CenturyLink email topics

CenturyLink email updates

We have recently updated our email system. If you have not yet signed in since the update, please note that you will be asked to provide your email and/or mobile phone number for easy password recovery. Just follow the steps to do this and then enjoy your new email experience.
 

IMPORTANT: If you are using a mail client, you will need to sign in to that application and check the server settings on your device to make sure they follow the information shown in the table. FAQs > 

Incoming Server (choose POP or IMAP) POP: pop.centurylink.net, Port: 995, Security: SSL
IMAP: mail.centurylink.net, Port: 993, Security: SSL
Outgoing Server SMTP: smtp.centurylink.net, Port: 587, Security: TLS if available
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Internet and WiFi support videos

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Frequently asked questions about internet support

If your internet or phone service isn’t working, you can check for outages using the CenturyLink outage tool. 

If you need to return your modem to CenturyLink, sign in as a guest on the UPS site, pack your modem following these instructions, then drop off the box off at any authorized UPS Shipping Center location near you.

We highly recommend using one of our certified or recommended WiFi modems. If your modem is not on the CenturyLink recommended modem list, it’s either a retired CenturyLink device or a third-party modem.

The difference between 2.4 GHz and 5 GHz WiFi comes down to speed and range. Use 5 GHz for a device closer to the router and 2.4 GHz for a device farther from the router. 

You can change your WiFi password from the CenturyLink app (for some modem models) or from your secure modem settings, which you can access on a computer or other connected device.

Check for outages

Enter your address and select from the drop-down below to check for area outages. Please be patient as it can take several seconds to search.

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