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Internet Speed Test
5 tips to boost WiFi speed
Stay connected with centurylink.net
Guide to the modem lights (tower-style modems)
Troubleshooting slow internet
Frequently asked questions about internet support
If your internet or phone service isn’t working, you can check for outages using the CenturyLink outage tool.
If you need to return your modem to CenturyLink, sign in as a guest on the UPS site, pack your modem following these instructions, then drop off the box off at any authorized UPS Shipping Center location near you.
We highly recommend using one of our certified or recommended WiFi modems. If your modem is not on the CenturyLink recommended modem list, it’s either a retired CenturyLink device or a third-party modem.
The difference between 2.4 GHz and 5 GHz WiFi comes down to speed and range. Use 5 GHz for a device closer to the router and 2.4 GHz for a device farther from the router.
You can change your WiFi password from the CenturyLink app (for some modem models) or from your secure modem settings, which you can access on a computer or other connected device.
Check for outages
Enter your address below to check for area outages. Please be patient as it can take several seconds to search.
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You will only receive updates related to this outage.
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You might be having issues because of a problem with your modem, internet or phone line. Please use our Troubleshooter for additional support.
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