WiFi 6 pods

Learn about your WiFi 6 pods here.

WiFi 6 uses two or more pods, model Q9500.

WiFi 6 pod FAQs

A technician will complete installation of your Premium WiFi system.

Once your network is set up, you’ll manage it with the CenturyLink app. You can use the app to add or rename pods, check your signal strength, manage parental controls, and more.

Note: The SmartNID user settings at http://192.168.0.1 do not include WiFi settings. Use the CenturyLink app to manage your Premium WiFi network.

You can connect your devices by selecting the network in the device settings and entering your WiFi password.

Note that Premium WiFi equipment is not WPS (WiFi Protected Setup) compatible.

What are the SSID and security key, and where can I find them?

Important! Adding an extra pod when it’s not needed will actually cause the WiFi speed and performance to drop due to interference.

If you think you need another pod, please contact us for help.

If you think a pod is faulty, you can:

Check your setup on our troubleshooting page.
Contact tech support and order a replacement pod, if needed.

If you replace a pod, be sure to return the old one to us.

No, WiFi 6 and WiFi 7 pods are not compatible and cannot be used on the same network.

Ethernet-compatible devices can be plugged into one of the 2.5G LAN ports on the bottom of the Q9500 pod.

Pod status light

Daily use

Light color	Description
Solid blue	Booting up
Pulsing green (slow)	Connecting to the network
Blinking green	Naming pod during bootup
Blinking green (after bootup)	Optimizing (occasional)
Pulsing green (after bootup)	Planned cloud outage (temporary)
Off (after bootup)	Connected

Errors

Light color	Description
Solid red	Failed bootup
Pulsing white	No internet connection
Pulsing dim to bright green	Sync error: Pod is linked to another account
Solid red (after bootup)	Fan failure