Upgrade firmware on your Actiontec C1000A modem

Upgrade Firmware is a way to upgrade the permanent software programmed into your modem. Updates are provided to add features or improve the performance of the modem. Here are some things to keep in mind before you start the upgrade:

Use Internet Explorer or Safari. 
Use an Ethernet connection.
 Updates will NOT reset the custom settings in your modem.
Modem Utilities Step 1-3

1.  Connect a device, such as a computer or tablet, directly to your modem using the Ethernet cable (usually yellow).

2.  Open a web browser and type http://192.168.0.1 into the web address field.

3.  Log in to your modem's settings (GUI) using the Administrator Username and Password, then select "Apply." Unless you have changed the default settings, you can find the login information on the modem's sticker.

Learn more about password security best practices.

4.  Select "Utilities."

  1. Select "Upgrade Firmware."
  1. Check the "Upgrade Status." If the upgrade status shows:
    Upgrade Firmware proceed to the next step to upgrade the firmware.
    Firmware is up to date or N/A, you are done.
  1. To download the latest firmware, you can:
    Select the "Download" button in the modem GUI or
    Download the latest firmware here: CAC004-31.30L.95
  1. Select the drop down next to "Save".
  1. Select the "Save as."
  1. Select "Desktop."
  1. Select "Save."
  1. Select "Browse."
  1. Select "Desktop."
  1. Select the firmware file that you just saved to your desktop.
  1. Select "Upgrade Firmware."
  1. This screen will show the progress of the upgrade. This step will take about 2 minutes.
  1. This screen tells you the modem is rebooting. This step will take about 3 minutes.
  1. When the upgrade is complete you will be taken to the "Modem GUI Login" screen. Wait 2-5 minutes for the DSL and Internet lights on the modem to turn green before trying to access the internet.
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