Tip: If the firmware link doesn't work, try another browser (Chrome is known to have issues with this kind of link). Or, right-click the link, select "copy link address", then paste the link into a new browser tab.
If instructed to do so by a technician, you may need to change the WAN settings on your modem manually. Visit the WAN setup page for step-by-step instructions on different WAN configurations, including PPPoE, IPoE and transparent bridging.
Your modem's wireless settings control the WiFi network in your home. This model of router has 2.4 GHz and 5 GHz options for most wireless settings, with exceptions noted below. Click on the options below for details and step-by-step instructions.
On modems that have Secure WiFi, some advanced features in the modem settings will be disabled, including:
Instead, you can easily access these same network controls through My CenturyLink or the app. Secure WiFi is available on leased modems with model numbers 1100, 3000 and 4000. Review our FAQs to learn more.
Setting up new service? Please note that a phone jack is required to set up CenturyLink internet service in your home. If you don't have a jack, chat with us to have one installed.