Optimize your Internet connection

To make sure you are getting the fastest speed possible, let's check a couple of things before you run a speed test. It's also a great idea to complete these steps before you start troubleshooting slow wireless.

Let's check a couple of things

You can greatly improve your speeds tests by checking your connections, and the health of the devices on your network. 

Connect one device, close all programs

Don't filter your modem!

A damaged cable


Modem performance

Content Provider

Requirements for 1-Gig Internet customers

Faulty Wiring? Test your NID

What's next?

My wired test is great

After you have verified that your wired speed test is good, you can improve your wireless speed tremendously using these tricks.

My wired speed test is still not what I was expecting

We do all we can to make CenturyLink services perform perfectly all the time, but occasional problems are unavoidable. Start with our Service Troubleshooter for a fast, convenient way to identify and fix common issues. 

After checking the above, re-test your connection. If the results aren't what you were expecting, chat with Internet Support.

Troubleshoot problems with your phone or internet service
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