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How to change your CenturyLink WiFi password

Creating a unique password is an important step in securing your home network. There are three ways you can change your WiFi password:

  1. In the CenturyLink app (for some modem models)
  2. On the My CenturyLink website
  3. From your secure modem settings, which you can access on a computer or other connected device

 

While you're securing your network, you may also want to customize your network name (SSID).

 

Customers with the Zyxel C3510XZ modem, please follow the instructions to change Zyxel C3510XZ WiFi settings. 

How to change your WiFi password in the CenturyLink app

If you have one of our newer modems, the My CenturyLink app is the easiest way to change your WiFi password.

Download the My CenturyLink app

1) Go to the My Services screen from the menu at the bottom of the app, then scroll down the screen to find your list of WiFi networks. Tap on the network whose password you want to change.

App "My Services" screen showing WiFi networks

2) From the WiFi Network details screen, tap the button to "Edit network."

App WiFi Networks screen showing button to edit network

3) On the Edit WiFi Network screen, enter the new password, then tap "Save."

App Edit WiFi Network screen showing password field and "save" button

4) Reconnect devices using the new password.

How to change your WiFi password on the My CenturyLink website

1) Sign in to My CenturyLink and click on Services from the top menu. The Services page opens to the Internet and WiFi section.

2) Scroll down the page to find the section for WiFi Networks.

My CenturyLink Services page showing networks

3) Click on the link to edit WiFi info. This will open a box showing your current network and password. Simply enter a new password and click "save."

My CenturyLink edit password box

NOTE:  Depending on your modem, your settings interface may appear slightly different from the images below.

5.  If given a choice, select 2.4 GHz or 5 GHz. If you have both WiFi frequencies enabled, you should repeat steps 5-10 to change the WiFi password for both networks (you may use the same password for both if you want). Don't worry if you don't see the frequency options, as not all modems have this feature.

screenshot of modem settings showing 5 GHz selected

6.  Select "Wireless Security" in the menu on the left.

screenshot of modem settings showing Wireless Security in the menu

7.  Select the name of your wireless network (SSID). You can find the SSID printed on the modem sticker.

screenshot of modem settings showing SSID
How to Set a Custom WiFi Network Name (SSID)

8.  Your Security Type is printed on the modem's sticker.
The Encryption Type should be set to "Both."
If prompted to give the Authentication Type, choose "Open."

screenshot of modem settings showing security options
screenshot of modem settings showing "both" as encryption type

9.  To change your password, select "Use Custom Security Key/Passphrase" and type in your new password.

screenshot of modem settings showing new password entry

10.  Select "Apply" to save your changes, and you're done! Remember, you'll need to enter this new password on all of your devices to reconnect to your wireless network.

screenshot of modem settings showing "Apply" to save password

Password tips

If you are prompted to choose 64 bits or 128 bits, follow these guidelines:

  • 64 bits: Enter 10 characters*
  • 128 bits: Enter 26 characters*
    * Characters can only contain letters between A-F and numbers between 0-9 with no spaces. 

In all other cases, your custom password must contain:

  • Between 8 and 63 characters
  • At least one number from 0 to 9
  • At least one letter from A to Z
    Note: The space character can be used (but is not required)

Helpful hint: If you lose or forget your password, you can sign back in to the Wireless Security menu and choose "Use Default." This will revert the password to the original one printed on the modem sticker.

My CenturyLink app logo

Download the CenturyLink app to manage your account and network.

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