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Fix unstable connections

Before we get started, it's important to know that Wi-Fi connections are exposed to more factors than wired connections. Sometimes, these additional factors can make Wi-Fi unstable. Wired connections are faster, more secure, and more dependable than wireless connections and should be used whenever possible.

NOTE: Wi-Fi connections are exposed to more factors than wired connections. Sometimes, these additional factors can make Wi-Fi slow or un-stable. Keep in mind that wired connections are faster, more secure, more dependable and should be used whenever possible.

    Connection drops when the phone rings

    Other Wi-Fi Networks

    Modem Health

    Other Electronics

    Physical Barriers

    Distance

We do all we can to make CenturyLink services perform perfectly all the time, but sometimes problems are unavoidable. Use the Service Troubleshooter, a fast, convenient way to identify and fix issues. 

After checking the factors above, re-test your connection. If your results aren't what you're expecting chat with tech support.

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