Before we get started, it's important to know that Wi-Fi connections are exposed to more factors than wired connections. Sometimes, these additional factors can make Wi-Fi unstable. Wired connections are faster, more secure, and more dependable than wireless connections and should be used whenever possible.
We do all we can to make CenturyLink services perform perfectly all the time, but sometimes problems are unavoidable. Use the Service Troubleshooter, a fast, convenient way to identify and fix issues.