Troubleshoot slow wireless speeds

Before troubleshooting your wireless connection, first make sure your wired speed test is good. In other words, check the speed of the connection coming into your home through the wires, and then you can improve your Wi-Fi connection throughout your home — by reducing interference, adjusting some settings and considering the placement of your router. 

    Wi-Fi channel
    Other Electronics
    Distance
    Physical Barriers

What's next?

We do all we can to make CenturyLink services perform perfectly all the time, but occasional problems are unavoidable. Start with our Service Troubleshooter for a fast, convenient way to identify and fix common issues. 

After checking the above, re-test your connection. If the results aren't what you were expecting, chat with Internet Support.

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