Troubleshoot slow wireless speeds

Before troubleshooting your WiFi, first check the speed of the wired connection coming into your home. If your speed test is coming back as expected, then you can work on improving your wireless signal with these tips: 

    Distance
    Physical Barriers
    WiFi channel
    Other Electronics

Still not getting the WiFi strength you want? 

If you've done everything you can to optimize WiFi and it's still sluggish, find out if a wireless extender might help:

Having trouble connecting to your WiFi network?

If you can't get a device to connect to WiFi at all, there are a few more things you can check:

What's next?

We do all we can to make CenturyLink services perform as you expect, but occasional problems are unavoidable. Start with our Service Troubleshooter for a fast, convenient way to identify and fix common issues. 

If your results aren't what you were expecting or you need more assistance, call or chat with our support team. We're here to help.

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