As CenturyLink and Qwest merge companies, we are working hard to combine our systems. By supplying your service address zip code we will be able to get you to the right location. Thank you for your patience during the merger process.
Log in with your account username and password so that we can show you the pricing options available to you. Don't have an account yet? Select
"Enroll Now" on the My CenturyLink Login page to create one now.
A username is required.
A password is required.
We had an unexpected error, please try again.
By inputting your account information and clicking the "Show My Options" button, you provide consent to CenturyLink to access your account information, including the services you subscribe to, to respond to your inquiry and inform you of CenturyLink's products and services. You may deny us permission by proceeding no further and your denial will have no affect on your current services. Under federal law, it is your right and our duty to protect your account information.
The illustrated Prism® TV RF remote control user guide explains what your new remote buttons do, how to set up your remote in various ways, and includes helpful code lists for reference.
RF remote controls operate on radio frequencies and do not need a line-of-sight to the set-top box. With this remove, you can control your set-top box through furniture or even walls.
Pairing the RF remote control to the set-top box
RF remote control equipment includes both a remote control and a USB RF adaptor. First, install the batteries in the remote control, then remove the sticker on the back of the USB RF adapter and secure it to the top of the set-top box. Position the adapter with the curved edge extending past the face of the set-top box. Secure the RF adapter to the front edge of the set-top box.
Note: Position the adapter above the "IR" designation (if labeled) on the set-top box. Positions may vary depending on the model of your set-top box.
Plug the USB connector into an open USB port on the back of the set-top box. The RF adaptor must be blinking before continuing. On the remote, press and hold the SETUP and NAV UP keys at the same time until the Prism STB button on the remote begins blinking. The green LED light on the RF adapter will stop blinking and stay on when the pairing is complete.
If the pairing is not successful, the Prism STB button on the remote will blink one long blink and exit pairing mode. If the LED on the RF adapter is not lit, then either the pairing failed or the adapter is not receiving power. If pairing failed, unplug the USB connector and repeat the pairing process.
Also, when the remote's batteries need to be replaced, the mode key will blink five times every time you press a key.
Programming the RF remote control
Once you have successfully paired the RF remote, you can program it to control your other devices -- like your television, DVD or blu-ray player.
Let's start with your television first. Turn on your television. Press and hold the setup key until the current mode key blinks twice. Then press the mode key for the device you want to set up, TV in this case. The mode key will stay lit. Press and hold the OK key until the device, in this case the TV, turns off. Repeat this process for each device you want to control.