Unenroll from AutoPay

You can unenroll from AutoPay at any time. When you're no longer enrolled in AutoPay, you will need to pay your bill monthly — online (using Control Center), over the phone, or by mail

To unenroll an account from Autopay:

  1. Search for the account you want to unenroll from AutoPay by doing one of the following:

    • Sort your invoices using the Sort by… list (e.g., Account Number). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.
    • Filter your invoices by account group by selecting an option from the View All (Default)… list.
    • Search for a specific account (by invoice number, account group, etc.) using the Search by… field and search box.
  1. After you find the account you want, click the row for the account.

    Control Center displays for the account such as billing address, due date, last payment (and date received), delivery method, whether the account is enrolled in Autopay.
  1. Click Autopay.
  1. Call the number provided to unenroll.

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