Small Business help

Unenrolling from Autopay

You can unenroll from Autopay at any time so that you no longer pay your accounts automatically. When you're no longer enrolled in Autopay, you will need to pay your bill monthly—online (using Control Center), over the phone, or by mail. 

To unenroll an account from Autopay:

  1. Click Billing, then click Invoices.

    Control Center lists your accounts, the total amount due and due date for each account, whether the account is enrolled in paperless billing, and whether the account is enrolled in Autopay.
  1. Search for the account you want to unenroll from Autopay by doing one of the following:

    • Sort your invoices using the Sort by… list (e.g., Account Number). You can toggle between descending and ascending order using the arrow to the right of the Sort by… list.

    • Filter your invoices by account group by selecting an option from the View All (Default)… list.

    • Search for a specific account (by invoice number, account group, etc.) using the Search by… field and search box.

  2. After you find the account you want, click the row for the account.

    Control Center displays for the account such as billing address, due date, last payment (and date received), delivery method, whether the account is enrolled in Autopay.
  1. Click Autopay.
  1. Call the number provided to unenroll.
Not quite right?
Try one of these other, popular support topics:
        Billing support
        Repair tickets
        User profiles
See all topics for: