If you've forgotten your login credentials, you can retrieve your username and password. (If needed, as part of the retrieval process, you can reset your password.)
If you are certain you're entering the correct username and password, the problem might be how you're entering the information.
- Are you copying and pasting your username or password? If so, that could be why you're experiencing troubles. When people copy and paste their username/password, they often accidentally grab an extra space and insert that as part of their login credentials. With the extra space, the system doesn't recognize the username/password, and you get an error message. If this is the problem you're experiencing, try manually typing in your username and password.
- Are you relying on your browser to enter your password using stored information? Stored passwords usually don't work with our systems. We recommend manually typing in your Control Center password, rather than relying on your browser to retrieve it.
For some customers, the system automatically adds @control.centurylink.com to the end of their username. For example, if your username is sallysmith, the system would change it to be email@example.com. If you see this happen with your username, do not delete the @control.centurylink.com. It's there for a reason and is part of the login process.