What's new in Control Center?

We're continually making improvments to Control Center to help you manage your services more efficiently. Below, are our most recent enhancements—with links, where applicable, to articles on how to use the new or updated features.

July 2020

Global navigation changes: With this release, we moved the portal navigation from the top of the portal to the left side. Tabs appear based on your permissions and organize portal pages into four categories: Admin, Inventory, Ticketing, and Billing.

Here are the additional changes we've made to Control Center recently.

March 2020

Global changes: We've updated our login process to enhance your security. When you click Log In, you'll now see a new, secure page where you'll enter your username and password to access Control Center.

We've also updated the portal terms and conditions (to consolidate the terms for both Control Center and MyLevel3).

December 2019

Navigation updates: we've redesigned Control Center to replace the tiles with tabs. The tabs take up less space leaving you more room to manage your services without having to scroll past the tiles. We've also replaced the Products & Services tile with the Inventory tab.


New Control Center dashboard: we've replaced the old dashboard widgets with a brand new dashboard. The new dashboard provides key performance indicators (KPIs) for your services—based on your Control Center permissions. You'll also see contact information for portal support, and news about CenturyLink.


Redesigned billing tickets: we've upgraded the billing request forms in Control Center to help you better identify and communicate requests…which helps us process your requests more efficiently. In addition to new forms, you will be able to view and track the status of your requests in Control Center. You will also be able to add comments as well as attachments to requests. You can now change your billing address by creating a billing ticket (formerly by creating an order).

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