Call Forwarding

With Call Forwarding, you can get your calls even if you're away from home. If you're on vacation, forward your calls to your cabin for the weekend. If you're on a road trip, send your calls to your cell phone. If you're working day and night, forward your calls to your office.

Understanding Call Forwarding

To activate Call Forwarding, you use a special code to activate the feature. Then you enter the phone number to which you want your calls forwarded. ALL calls are then forwarded to that number. This feature is sometimes called "unconditional call forwarding."


You will hear a short ring each time a call is forwarded.


You can still make outgoing calls while Call Forwarding is active. However, because they get transferred so fast, you can't answer incoming calls (or stop them from being forwarded). If you want to do that, use Selective Call Forwarding to send specific calls to another number.


The number receiving your forwarded calls rings normally.


If you forward calls to a long distance (or toll) number, you'll be charged applicable rates.

Turning Call Forwarding on or off

Call Forwarding is easy to manage. You can turn it ON/OFF or change the number where your calls are forwarded any time you want.

Turning Call Forwarding on

To turn Call Forwarding on:

  1. Listen for a dial tone, and press *72.
  1. Listen for a stutter dial tone followed by regular dial tone.
  1. Dial the number where you want your calls forwarded.
  1. When the phone's answered—either by a person or voicemail, hang up. (Yes, we know that sounds rude. You probably want to tell the person ahead of time what you're doing.)

    Your calls will be forwarded to the number you dialed.

To add or change the calling features on your account, chat with us. We're here to help!

Note: If no one answers, or the line is busy, hang up and repeat steps 1–3. (Simply repeating steps 1–2 within a couple minutes of your first attempt is another way to activate Call Forwarding.) You'll know you did it right and Call Forwarding is working when you hear a fast-busy tone.

Turning Call Forwarding off

To turn Call Forwarding off:

  1. Listen for a dial tone, then press *73.
  1. Listen for 2 short tones, then a regular dial tone.

    Call Forwarding is OFF.

Note: If you're not sure whether Call Forwarding is ON or OFF, press *72. If it's ON, you'll hear a fast-busy tone. If it's OFF, you'll hear a normal dial tone.

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