Small Business help

Creating a Call Forwarding rule for an Auto Attendant

As an administrator, you can turn Call Forwarding Selective on, and then add a rule that fowards the calls according to your organization's special circumstances or schedule. 

To create a Call Fowarding rule:
  1. Click the Advanced Services tab. 
  1. Click Auto Attendants
  1. From the Actions list, select Edit Service

The Incoming Call tab opens.

  1. Click Edit Call Forwarding

    Do not forward is the default setting.
  1. Select the Call forwarding selective radio button.  
  1. Forward calls by doing one of the following:

    • To forward to an internal number, select the Internal radio button, then from the Choose Telephone Number list, select the number. If you select the Send to Voicemail checkbox, the call will not ring, instead it will go directly to the voicemail.

    • To forward to an external number, select the External radio button, then in the Phone Number field, type the area code and phone number.
  1. Click Save