Small Business help

Creating a custom call report for an Auto Attendant

As an administrator, you can create a call report for specific dates to see Auto Attendant activities.

To create a custom call report:
  1. Click the Advanced Services tab. 
  1. Click Auto Attendants
  1. From the Actions list, select Edit Service

The Incoming Call tab opens.

  1. Click the Reporting tab.
  1. From the Range list, select Custom.
  1. In the From field, select the date you'd like the report to begin.
  1. In the To field, select the date you'd like the report to end.
  1. Click Run Report.
  1. Click Done.

The report contains the following information: 

Destination—numbers the Auto Attendant routed calls to

Description—menu description (if applicable)

Key—Auto Attendant menu key that's related to the phone number (if applicable)

Answered—total number of calls answered by the destination

Busy—total number of calls to the destination that were busy

Not Answered—total number of calls to the destination that were not answered

Other—total number of calls falling out of the previous three categories; including transfers, routing to voicemail, or another Auto Attendant

Total Calls—total number of calls routed to the destination

Duration—total number of minutes for all the calls