Edit a schedule for yearly holidays

Routing options for an Auto Attendant are determined by office hours schedules. As an administrator, you can edit an existing schedule, including one you added. The schedule is comprised of a series of events. An event is equal to a day of the week. The hours for each event reflect working hours for that day. Weekly office hours schedules can also be edited.

To edit a holidays schedule:

  1. Click the Schedule tab.

    The Office Hours tab opens.
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  1. Click the Holidays tab. 
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  1. Click Edit Holiday Schedule
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  1. For the event you want to change, click Edit
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  1. In the Name field, type a new name.
  1. To select the day for the holiday, do one of the following: 

    • For an all day holiday, select the All Day Event checkbox.

    • To schedule certain days for the holiday, in the Start field select a date for the schedule to start, then click the End field to select a date for the event to end.
  1. Click the Recurrence tab.
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  1. Determine whether you want to schedule the event by Date or Day.
  1. To set the event By Date.

    1. Select the By Date radio button. 

    2. From the January list, select the month. 

    3. From the 1 list, select the day of the month.
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  1. To set the event By Day.

    1. Select the By Day radio button. 

    2. From the First list, select the week of the month. 

    3. From the Sunday list, select the day of the week.

    4. From the January list, select the month.
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  1. Click Save, then click Save again.

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